Desktop Support Technician - OR

About the role

This technician will be responsible for supporting users in a fast-paced healthcare environment. The ideal candidate will have prior experience doing desktop related work in a healthcare setting, be super tech-savvy, personable, and have a proactive go-getter mindset.

Responsibilities

• Operating Room Desktop Support, including computer imaging and upgrade, PC and printer deployment, and Wyse terminal setup and configuration
• Configure mobile devices (iPhone, iPad) and perform clinical software installations
• Provide one-on-one instructions, training, and guidance to end users and the help desk on use of hardware, software, and standard procedures
• Perform checkpoint rounds to ensure all equipment is operational and critically analyze system failures to determine remedies
• Ensure electronic and physical security policies for computers, data, and IT infrastructure are adhered to
• Responsible for the implementation, installation, maintenance, and support of End User Infrastructure Support equipment, software, and connectivity
• Act as a technical resource to clients in making hardware and software acquisition recommendations
• Monitor the assigned desktop queue(s) in the Front Range ticket system and log real-time written journal entries documenting actions taken on all ticket requests
• Perform wire management throughout the environment on all IT equipment

Requirements

• Prior experience doing desktop related work in a healthcare setting
• Technical skills, including End User Device administration, configuration, support, and troubleshooting
• Ability to communicate technical terms, policies, and difficult messages to end users in a service-oriented fashion

Skills

• Desktop support
• Troubleshooting
• Hardware
• Windows
• Customer service
• Technical support
• Imaging
• Deployment
• Active directory
• Office 365
• Printers
• Ticketing system

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits, and may depend on job classification and length of employment. Benefits may include medical, dental, and vision, as well as 401(k) retirement plan, life insurance, and transportation benefits.

Schedule

This is a fully onsite position in Brooklyn, NY, and is a contract position with an anticipated close date of July 30, 2026.