Desktop Support Technician

About the role

This position is responsible for providing remote technical and general computer support to all users of the organization’s computer systems. It is a Contract position based out of South Burlington, VT and is fully onsite.

Responsibilities

• Software/hardware support
• General understanding of all Information Technology supported applications
• In‑depth understanding of general desktop tools
• Ability to troubleshoot a wide variety of problems
• Use of remote troubleshooting tools
• Accurate logging of all support requests
• Incident escalation
• Coordination of services with other Information Technology staff
• Provide front line support for a large number of applications in a complex technological environment

Skills

• Desktop
• Troubleshooting
• Hardware

Pay

The pay range for this position is $18.00 - $23.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)