Desktop Support Technician

TEKsystems · Windsor Locks, CT · 1 mo ago

On-siteInformation Technology$17–$26/hrContract

About the role

this is a long-term contract role that is a 6 month rolling contract (work is good through 2028) that sits onsite 5x a week in Windsor Locks, CT. Candidates need prior hardware and O365 support experience.

Responsibilities

Windows 10/11 Deskside Support
Resources will shadow existing client resources and eventually move to steady state deskside.
Opportunity for strong techs to stay long term
Provide Workstation Hardware and Windows 10/11 Software Break Fix support
IMAC – PC Install, Moves, Adds and Changes Image in support of break fix support
Asset Recovery
Asset Disposal in accordance with Kyndryl’s Customer processes and procedures
Installation of user requested Kyndryl’s Customer approved software outside the scope of the installed base image
Printer Support
Client Center (Tech Bar) Support
IT Service Management
Updates Direct end users to mobile device return drop boxes
Packaging mobile devices and preparing for shipping to disposal vendor
Other Client Support needed to maintain Workstation operations and customer satisfaction
Participate in implementing Kyndryl’s Customer / Kyndryl’s overall deskside support methodologies, processes, and procedures.

Requirements

Effective interpersonal skills, articulate in order to interface with client staff.
Able to work in a team and independently, demonstrating problem solving skills.
Experience imaging and configuring systems PC systems.
Common Hardware break fix, software installation skills
Basic end user network trouble shooting skills around network adapters, wireless, and vpn clients.
Experience with Windows 10 OS support
Experience with Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point)
Experience with end Help Desk ticketing systems.
Supports mobile devices (Android/IOS)

Skills

Customer Service is an critical part of this job. The users have a varying understanding of technology which requires someone with strong patience and interpersonal skills.

Benefits

Pay And Benefits The pay range for this position is $17.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract position based out of Windsor Locks, CT.

Pay

The pay range for this position is $17.00 - $26.00/hr.

About TEKsystems

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.