Desktop Support Technician

Key Responsibilities

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and peripherals.
• Perform PC hardware repairs, upgrades, and replacements as needed.
• Support data migration activities and ensure successful transfer of user data and settings.
• Monitor and manage ServiceNow tickets, providing timely resolution to technical issues.
• Cook with hardware repairs and warranty support.
• Manage inventory of IT equipment and maintain accurate asset records.
• Set up and deploy desktop equipment for new hires, office moves, and special requests.
• Provide technical support for Windows operating systems and desktop applications.
• Ensure compliance with company security policies, software licensing requirements, and safety standards.
• Assist users with hardware, software, and connectivity issues.
• Document support activities, resolutions, and asset management records.
• Provide guidance and assistance to team members on hardware-related issues.

Required Qualifications

• 2+ years of experience in Desktop Support, PC Support, or IT Support.
• Strong experience troubleshooting PC hardware and peripherals.
• Experience using ServiceNow or similar ticketing systems.
• Knowledge of Windows operating systems and desktop support best practices.
• Experience with PC deployment, hardware configuration, and data migration.
• Strong customer service and communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently in a fast-paced environment.

Preferred Qualifications

• CompTIA A+ Certification or equivalent experience.
• Experience supporting enterprise desktop environments.
• Familiarity with IT asset and inventory management processes.
• Experience coordinating with hardware vendors and service providers.