Desktop Support Technician

About the role

We are seeking a Desktop Support Technician to join a team of IT professionals providing in-house technical support for PC hardware and software. You will work with desktops, laptops, network connectivity, Windows software, and special projects involving new technology and complex problem-solving.

Responsibilities

• Assist personnel with PCs, servers, networks, printers, software, and phones
• Package, test, deploy, update, and troubleshoot software
• Create and maintain desktop images
• Perform routine network and PC installation, troubleshooting, maintenance, and issue resolution
• Set up new users in systems and remove/disable access for departing employees
• Analyze desktop hardware and software processes for efficiency and needs
• Document processes and procedures
• Coordinate upgrade of desktop equipment and software
• Maintain ticketing system for prioritizing tasks
• Escalate or delegate issues to other IT members as required
• Serve as the primary point of contact for personnel with IT questions or tasks
• Manage Active Directory and Exchange users and groups
• Maintain phone system users, teams, and call flow logic
• Grant/revoke access to various internal and external systems
• Train personnel on system and tool usage
• Follow PCI compliance guidelines

Requirements

• 2+ years of IT experience
• Technical experience with:
  • VOIP Phone Systems (Fuze preferred)
  • CRM/ERP (Netsuite preferred)
  • Automated Software Deployment
  • Virtualization Technologies (VMware, VirtualBox, HyperV)
  • Windows Desktop and Server OS
  • Active Directory
  • O365 Exchange and Azure AD
  • Microsoft Office 365
  • DNS and DHCP
  • Ticketing Software (Zoho Preferred)
• CompTIA A+ or equivalent certification
• Strong problem analysis and resolution skills with logical troubleshooting progression
• Ability to shift between and prioritize tasks
• Strong planning and organizational skills with attention to detail
• Exceptional oral and written communication skills
• Ability to work independently and as part of a team

About Us

Levata is a hub of innovation driven by core values: taking action, building trust, thinking big, making it easy, and winning together. We accelerate success, prioritize quality, and advance excellence. We are doers, creators, and innovators inspired by challenge and change, committed to collaboration and delivering extraordinary results.

Benefits

• Competitive compensation
• Comprehensive benefits package including:
  • Medical, dental, and vision insurance
  • Life insurance
  • Flexible spending accounts
  • 401k retirement plan
  • Paid holidays and time off
  • Parental leave
  • Pre-tax transit program