Desktop Support Technician
Cognizant · Austin, Texas Metropolitan Area · 1 mo ago
On-siteInformation TechnologyFull-time
Responsibilities
- Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in person, through various methods like phone, chat, web tickets or in-person assistance.
- Mobile device management.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
Qualifications
- Two plus years of experience with Windows and Mac OS support.
- 1 to 3 years of experience with Mobile Device Management.
- Experience working with ticketing tools.