Desktop Support Internship

We need to output HTML fragment only, with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title. Must not include Job ID etc. Must remove boilerplate: EEO, legal, etc. Must preserve all substantive info. Let's parse the posting: Location: 4900 Tiedeman Road, Brooklyn Ohio Required Skills: Enrolled in Computer Science and/or business course work, Or already holding a degree in computer science and/or business or, or the work experience equivalent. Work within a customer oriented, positive team environment. Great face forward customer service ability. Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff. Desired Skills: Technical support experience in a computer support environment Configure, troubleshoot and repair hardware Configure network connectivity, including mobile computing Demonstrate functional knowledge of information security and best practices Possess excellent customer service skills Thinks out of the box Accepts personal responsibility and is a team player Essential Job Functions: Engage in the support of Key’s computer platforms at corporate, campus and data center locations Provide support on single projects and initiatives within scope, budget and timeline Track corporate IT assets throughout computer lifecycle Install, support, and maintain desktop applications Provision applications using Microsoft System Center Configuration Manager (SCCM) Support desktop and mobile operating systems Provide high level of customer service to Key's internal client base Effectively communicate with the end user Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers Complete work on assigned tickets within SLA Use industry standard concepts, practices, and procedures Rely on documented and established guidelines to perform the functions of the job Communicate using excellent grammar and listening skills Work closely with team and produce clear documentation Learn new things and adapt to new procedures Compensation And Benefits: This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 10/05/2026 KeyCorp is an Equal Opportunity Employer ... (boilerplate) remove. We need sections: About the role (maybe location and brief description?), Responsibilities (Essential Job Functions), Requirements (Required Skills?), Qualifications (maybe degree?), Skills (Desired Skills?), Benefits (maybe mention benefits link?), Pay (Compensation), Schedule (maybe mention in-office presence flexible options). Must only include sections if there is real specific content. Let's map: - About the role: Could include location and maybe brief overview? The posting doesn't have a separate "About the role" section but we can infer location and maybe general description. However we must not invent content. We have location line. Could we treat location as part of About the role? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we can use those headings if we have content. We have location info; we could put under About the role: location. Also maybe mention that it's a support role? But we must not invent. The posting includes "Essential Job Functions" which are responsibilities. So we can put Responsibilities. Requirements: Required Skills (including education/experience). Qualifications: maybe degree? But Required Skills already covers education/experience. Could combine? But we need separate sections only if we have content. We could put Requirements for education/experience, Qualifications for maybe "work experience equivalent"? Might be overlapping. Safer to have Requirements (education/experience) and Skills (desired/technical). Qualifications maybe not needed. Benefits: The posting mentions "Please click here for a list of benefits for which this position is eligible." That's a reference but not listing benefits. It's not specific benefit details. According to rule: never create Benefits section unless posting actually states them. It only says "please click here for a list of benefits". That's not stating benefits; it's a link. Should we include Benefits? Probably not, as no specific benefits listed. However we could include a short note that benefits info is available via link? That might be considered not specific. The rule: "never create Pay/Schedule/Benefits sections unless the posting actually states them." It states benefits exist but not details. I'd interpret that as not enough to create a Benefits section. So omit Benefits. Pay: Yes, compensation range given. So include Pay section with that info. Schedule: The posting mentions "Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment." That's about work arrangement/schedule. Could be considered schedule info. It's not explicit schedule like hours, but it's about in-office vs mobile. Could be considered schedule/working arrangement. I'd include Schedule section with that statement. About the role: Could include location and maybe a brief summary: The role is to support Key's computer platforms etc. But that's essentially responsibilities. Maybe we can put location under About the role. Also maybe mention that it's a support role? But we risk inventing. However location is concrete. So About the role: location. We must not repeat job title. No job title given. We must not include boilerplate like EEO, expiration date? Expiration date is metadata; could be folded into short p or drop. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." Expiration date is minor metadata; we could include in a short p maybe under About the role or separate? Probably drop it. But we could include as a short p if we want to preserve all substantive info. The expiration date is substantive? It's a date; maybe we keep it as a short p. The instruction says fold minor metadata into a short p or drop it. So we can include a short p with expiration date. Also we must remove cookie/navigation/legal/EEO etc. So remove that. Now structure:

About the role

Location: 4900 Tiedeman Road, Brooklyn, Ohio. Job posting expiration date: 10/05/2026.

But maybe better to separate location and expiration? Could be one p. Then Responsibilities: list of essential job functions as

• ... Requirements: Required Skills (education/experience, team environment, communication). Could be
  . Skills: Desired Skills (technical support experience, hardware, networking, security, customer service, etc.) as
  . Pay:

  Compensation: base hourly rate $18.00 - $23.08 per hour; placement based on skills, experience, location.

  Schedule:

  Work arrangement emphasizes in‑office presence with flexible mobile options when role can be performed effectively remotely.

  We must not include Benefits. Check for any other sections: Qualifications maybe not needed. Now ensure we preserve all substantive information: Let's list all substantive bits from posting: - Location - Required Skills: Enrolled in CS/business coursework OR degree OR work experience equivalent. Work within customer oriented positive team environment. Great face forward customer service ability. Demonstrate strong interpersonal, verbal, written communication skills for technical and non-technical staff. - Desired Skills: Technical support experience in computer support environment. Configure, troubleshoot and repair hardware. Configure network connectivity, including mobile computing. Demonstrate functional knowledge of information security and best practices. Possess excellent customer service skills. Thinks out of the box. Accepts personal responsibility and is a team player. - Essential Job Functions (Responsibilities): * Engage in support of Key’s computer platforms at corporate, campus and data center locations * Provide support on single projects and initiatives within scope, budget and timeline * Track corporate IT assets throughout computer lifecycle * Install, support, and maintain desktop applications * Provision applications using Microsoft System Center Configuration Manager (SCCM) * Support desktop and mobile operating systems * Provide high level of customer service to Key's internal client base * Effectively communicate with the end user * Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers * Complete work on assigned tickets within SLA * Use industry standard concepts, practices, and procedures * Rely on documented and established guidelines to perform the functions of the job * Communicate using excellent grammar and listening skills * Work closely with team and produce clear documentation * Learn new things and adapt to new procedures - Compensation And Benefits: base hourly rate $18.00 - $23.08 per hour. Placement may differ based on skills, experience, geographic location. Please click here for a list of benefits for which this position is eligible. (We omitted benefits detail.) - Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. - Job Posting Expiration Date: 10/05/2026 - EEO etc removed. We have captured location, expiration date, responsibilities, required skills, desired skills, pay, schedule (work arrangement). All good. Now format HTML. We must not include or . Just fragment. Let's craft:

  About the role

  Location: 4900 Tiedeman Road, Brooklyn, Ohio. Job posting expiration date: 10/05/2026.

  Responsibilities

  • Engage in the support of Key’s computer platforms at corporate, campus and data center locations
  • Provide support on single projects and initiatives within scope, budget and timeline
  • Track corporate IT assets throughout computer lifecycle
  • Install, support, and maintain desktop applications
  • Provision applications using Microsoft System Center Configuration Manager (SCCM)
  • Support desktop and mobile operating systems
  • Provide high level of customer service to Key's internal client base
  • Effectively communicate with the end user
  • Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
  • Complete work on assigned tickets within SLA
  • Use industry standard concepts, practices, and procedures
  • Rely on documented and established guidelines to perform the functions of the job
  • Communicate using excellent grammar and listening skills
  • Work closely with team and produce clear documentation
  • Learn new things and adapt to new procedures

  Requirements

  • Enrolled in Computer Science and/or business course work, or already holding a degree in computer science and/or business, or possess equivalent work experience
  • Ability to work within a customer‑oriented, positive team environment
  • Strong face‑forward customer service ability
  • Demonstrated strong interpersonal, verbal, and written communication skills for interacting with technical and non‑technical staff

  Skills

  • Technical support experience in a computer support environment
  • Ability to configure, troubleshoot, and repair hardware
  • Ability to configure network connectivity, including mobile computing
  • Functional knowledge of information security and best practices
  • Excellent customer service skills
  • Thinks outside the box
  • Accepts personal responsibility and is a team player

  Pay

  Eligible for a base hourly rate in the range of $