Desktop Support Internship
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We need to parse the posting. Given text: Location: 4900 Tiedeman Road, Brooklyn Ohio Required Skills Enrolled in Computer Science and/or business course work, Or already holding a degree in computer science and/or business or, or the work experience equivalent. Work within a customer oriented, positive team environment. Great face forward customer service ability. Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff. Desired Skills Technical support experience in a computer support environment Configure, troubleshoot and repair hardware Configure network connectivity, including mobile computing Demonstrate functional knowledge of information security and best practices Possess excellent customer service skills Thinks out of the box Accepts personal responsibility and is a team player Essential Job Functions Engage in the support of Key’s computer platforms at corporate, campus and data center locations Provide support on single projects and initiatives within scope, budget and timeline Track corporate IT assets throughout computer lifecycle Install, support, and maintain desktop applications Provision applications using Microsoft System Center Configuration Manager (SCCM) Support desktop and mobile operating systems Provide high level of customer service to Key's internal client base Effectively communicate with the end user Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers Complete work on assigned tickets within SLA Use industry standard concepts, practices, and procedures Rely on documented and established guidelines to perform the functions of the job Communicate using excellent grammar and listening skills Work closely with team and produce clear documentation Learn new things and adapt to new procedures Compensation And Benefits This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 10/05/2026 KeyCorp is an Equal Opportunity Employer... (boilerplate to remove) We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So remove the EEO paragraph and the accommodation line. Also remove "Job Posting Expiration Date: 10/05/2026"? Not sure if that's considered metadata; they said do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Expiration date is minor metadata; we could fold into a short
or drop. Probably drop it. Location line: "Location: 4900 Tiedeman Road, Brooklyn Ohio" - also minor metadata; we can put in a short
. Now sections: We have Required Skills, Desired Skills, Essential Job Functions, Compensation And Benefits. We need to map to headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections to include. - "Required Skills" and "Desired Skills" could go under Skills (maybe combine). Or we could have Requirements (required skills) and Qualifications (desired). But we need to follow headings list. We have "Essential Job Functions" which is responsibilities. We have "Compensation And Benefits" which includes pay range and benefits mention. We have location maybe as a short p. We need to avoid sections with filler like "commensurate with experience". Not present. Thus we can output:
Location: 4900 Tiedeman Road, Brooklyn Ohio
About the role
maybe we can include a brief description? Not given explicitly. Could skip About the role if no content. But we could combine location and maybe a short summary? The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. So if we don't have specific content for About the role, we should not include it. Thus we can have sections: Responsibilities (Essential Job Functions), Requirements (Required Skills), Qualifications (Desired Skills), Skills (maybe combine?), Benefits (Compensation And Benefits includes benefits mention), Pay (the hourly rate). However we need to avoid duplication. Better: Use headings as per list: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. We have Required Skills -> Requirements. Desired Skills -> Qualifications. Essential Job Functions -> Responsibilities. Compensation And Benefits -> we have both Pay and Benefits. So we can split: Pay section with the hourly rate; Benefits section with the mention of benefits list and flexible workspace. Thus:Responsibilities
- ... each essential function as li
Requirements
- ... required skills items
Qualifications
- ... desired skills items
Skills
maybe we could combine required and desired? But we already have separate. Could omit Skills if we think it's redundant. The instruction: Prefer a few substantive sections over many thin ones. So maybe we combine Required and Desired into Skills? But we have separate headings list; we could still include Skills as a combined list of both required and desired. However we already have Requirements and Qualifications; maybe we can drop Skills to avoid thin sections. Let's see: we have Responsibilities, Requirements, Qualifications, Pay, Benefits. That's five sections. Now we need to extract list items. Responsibilities (Essential Job Functions) list: - Engage in the support of Key’s computer platforms at corporate, campus and data center locations - Provide support on single projects and initiatives within scope, budget and timeline - Track corporate IT assets throughout computer lifecycle - Install, support, and maintain desktop applications - Provision applications using Microsoft System Center Configuration Manager (SCCM) - Support desktop and mobile operating systems - Provide high level of customer service to Key's internal client base - Effectively communicate with the end user - Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers - Complete work on assigned tickets within SLA - Use industry standard concepts, practices, and procedures - Rely on documented and established guidelines to perform the functions of the job - Communicate using excellent grammar and listening skills - Work closely with team and produce clear documentation - Learn new things and adapt to new procedures We need to keep as. Benefits section: mention that position is eligible for benefits (link to list) and Key's approach to employee workspaces prioritizing in-office presence while providing flexible options. We can include as
maybe with a note about benefits list. We should not include the "Please click here for a list of benefits" as a link? We can keep the sentence but maybe remove the click here instruction? The instruction: remove application instructions. "Please click here for a list of benefits" is like a link instruction; could be considered application instruction? It's not exactly application but still a directive. Might be considered boilerplate? Safer to keep the sentence but maybe rephrase? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Please click here for a list of benefits" is an application instruction? It's a link to benefits; not exactly application but still a call to action. Might be considered application instruction. Safer to drop that phrase and just say "This position is eligible for benefits." But we must preserve ALL substantive information; do NOT invent or summarize away detail. The phrase "Please click here for a list of benefits for which this position is eligible." is substantive? It tells that there is a list of benefits. If we drop "Please click here", we lose the instruction to click but we still convey that there is a list of benefits. The substantive info is that the position is eligible for benefits. So we can keep "This position is eligible for benefits." That's preserving the substance. The "Please click here" is instructional; we can drop. Thus Benefits section:
This position is eligible for benefits. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Now we need to output only HTML fragment, no /, no markdown. Thus final HTML:Location: 4900 Tiedeman Road, Brooklyn Ohio
Responsibilities
- Engage in the support of Key’s computer platforms at corporate, campus and data center locations
- Provide support on single projects and initiatives within scope, budget and timeline
- Track corporate IT assets throughout computer lifecycle
- Install, support, and maintain desktop applications
- Provision applications using Microsoft System Center Configuration Manager (SCCM)
- Support desktop and mobile operating systems
- Provide high level of customer service to Key's internal client base
- Effectively communicate with the end user
- Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
- Complete work on assigned tickets within SLA
- Use industry standard concepts, practices, and procedures
- Rely on documented and established guidelines to perform the functions of the job
- Communicate using excellent grammar and listening skills
- Work closely with team and produce clear documentation
- Learn new things and adapt to new procedures
Requirements
- Enrolled in Computer Science and/or business course work
- Already holding a degree in computer science and/or business
- Work experience equivalent
- Work within a customer oriented, positive team environment
- Great face forward customer service ability
- Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
Qualifications
- Technical support experience in a computer support environment
- Configure, troubleshoot and repair hardware
- Configure network connectivity, including mobile computing
- Demonstrate functional knowledge of information security and best practices
- Poss