Desktop Intern

About the role

The KE Desktop Systems Administrator internship will provide exposure to various desktop and administrative roles within Kimball Electronics Shared Services. The intern will work primarily on desktop maintenance and support issues with the Endpoint team members in Kimball Electronics Shared Services in Jasper, IN.

Responsibilities

• Build/wipe/maintain computers
• Document and maintain assets
• Aiding with support issues
• Assist as backup to Support Center KESC
• KESC Support Mailbox
• KESC Call Center
• Process accounts as needed
• Printer maintenance/management/troubleshooting
• Aid with New User onboarding
• Monitor, accept, and transfer support tickets and requests within FreshService
• Recognize possible problematic trends and facilitate corrective action
• Follow up with Level 2 Support on status of open issues to ensure resolution

Requirements

• High School Graduate pursuing a job in IT or a degree in IT or Computer Science
• US Citizen or Legal Resident of the United States
• Reside in Jasper area, or at least willing to commute to be “in office”

Preferred qualifications

• Strong organizational, interpersonal, and communication skills
• Knowledge of PC imaging and deployment practices
• Knowledge of Windows troubleshooting
• Able to adapt to changes in environment
• Able to multitask and thrive in a collaborative team environment

Pay

N/A

Schedule

N/A

Benefits

N/A