Desktop Investigator - Canvassing - Part Time

Command Investigations, LLC is looking for a Desktop Investigator to become part of a dynamic team. This is a great opportunity for individuals with strong critical thinking skills, intellectual curiosity, and the ability to work independently in a fast-paced investigative environment.

About Command Investigations

Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.

Why You Will Love Working with Us

At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!

• Opportunities to grow within a nationally recognized organization in an exciting and evolving industry

Benefits

• 401(k) Plan
• Employee Referral Program

Our benefits plan helps keep you and your family healthy, happy, and secure.

Schedule

Monday – Friday, 8am-5pm

Location

REMOTE (work from home position)

Responsibilities

• Conducting outbound phone calls to facilities and contacts to verify information and obtain records
• Establishing rapport quickly and professionally to gather accurate information
• Performing social media investigations and web-based research to positively identify subjects and collect relevant online data
• Reviewing databases, public records, claim files, courthouse records, and other resources to assemble comprehensive subject histories
• Conducting background investigations using available investigative tools and platforms
• Compiling clear, detailed, and professional investigative reports
• Organizing and maintaining accurate, confidential case documentation
• Utilizing Microsoft Office and internet-based research tools to track and document findings
• Managing multiple assignments while meeting strict deadlines
• Communicating professionally with clients, facilities, and internal team members
• Following investigative protocols and maintaining strict legal and ethical standards
• Collaborating with team members to ensure consistent, high-quality results

NOTE: This role will involve consistent outbound phone activity as well as focused digital research and analysis throughout the workday.

Requirements

• Exceptional attention to detail and accuracy
• Strong critical thinking and analytical skills
• High level of computer proficiency and web navigation skills
• Ability to thrive in a structured, deadline-driven environment
• Strong written communication skills with the ability to compile professional reports
• Excellent verbal communication skills
• Strong reading comprehension and ability to interpret detailed information
• Sound judgment and ability to handle sensitive and confidential information
• Strong organizational and time management skills
• Team-oriented mindset with the ability to work independently
• Professionalism and regular, predictable attendance

Qualifications

• Prior investigative, research, or analytical experience preferred but not required
• High school diploma or equivalent required
• College degree preferred
• Familiarity with insurance and/or medical terminology preferred
• Proficient reading skills and ability to follow directions required
• Strong proficiency in Microsoft Word and general Microsoft Office Suite
• Proficiency in web navigation, particularly social media platforms and online databases
• Ability to efficiently navigate multiple browser-based tools and research platforms
• Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills
• Flexibility and effective time management are required
• Regular, predictable, and full attendance, as assigned, is an essential function of the job

Physical Requirements

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to remember and understand certain instructions, guidelines, or other information
• Ability to lift up to 25lbs/11.34kg regularly and 100lbs/45.36kg on occasion
• Ability to sit, stand, and/or walk for long periods at a time
• Ability to enter text or data into a computer or other machine by means of a traditional keyboard
• Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Ability to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity