Deskside Technician I
Stefanini North America and APAC · Owensboro, KY · 2 wk ago
On-siteEngineeringFull-time
About the role
This position is located in Owensboro, KY.
Responsibilities
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral device failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Requirements
- 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
- 2-11pm M-F or 10pm - 7am M-F
- Experience troubleshooting and replacing hardware on Lenovo PCs
- Experience using Active Directory
- Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
- Experience troubleshooting wireless connectivity issues
- Quality Customer Service skills
- VPN experience
- Experience with basic hardware printer support
- Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
Benefits
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well
Pay Range
Based on Experience