IT Technician I
About the role
An IT Technician is responsible for providing first level support to Altasciences’ users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician responds to and tracks user requests and solutions via an automated Helpdesk System.
Responsibilities
- Provide accurate and creative solutions to user problems.
- Enhance and develop quality support methods and communication skills through coaching and feedback.
- Aid in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction.
- Research, resolve, and respond to questions received via phone calls and emails in a timely manner.
- Participate in team projects that enhance the quality or efficiency of help desk service.
- Through the Helpdesk ticketing system, log calls and document the issue, all user communication, and the solution of the incident.
- Identify recurrent problems and help users to resolve them.
- Troubleshoot problems encountered by staff members, user accounts, email, and user profiles creation / management.
- Prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system.
- Suggest improvements and upgrades to hardware and software.
Requirements
- College degree in an IT-related program
- 1-3 years of related experience
- CompTIA A+ certification
- Basic to Intermediate knowledge in the configuration, installation, and troubleshooting of Windows 10/11 and Cisco Phone Equipment.
- Basic to Intermediate knowledge of PC and laptop hardware.
- Basic to Intermediate knowledge in mobile smartphones, iPhone, Android.
- Basic to Intermediate knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment Services WDS, Antivirus software, and VPN technology.
Qualifications
College degree in an IT-related program
1-3 years of related experience
CompTIA A+ certification
Basic to Intermediate knowledge in the configuration, installation, and troubleshooting of Windows 10/11 and Cisco Phone Equipment.
Basic to Intermediate knowledge of PC and laptop hardware.
Basic to Intermediate knowledge in mobile smartphones, iPhone, Android.
Basic to Intermediate knowledge in Microsoft Office, printer management, DHCP, DNS, TCP/IP, Active Directory, Remote Desktop Services, AirWatch Mobile Device Management, Windows Deployment Services WDS, Antivirus software, and VPN technology.
Skills
- Knowledge of IT infrastructure and tools
- Strong problem-solving and troubleshooting skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Attention to detail and organizational skills
Benefits
Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work. These benefits include:
- Health/Dental/Vision Insurance Plans
- 401(k)/RRSP with Employer Match
- Paid Vacation and Holidays
- Paid Sick and Bereavement Leave
- Employee Assistance & Telehealth Programs
- Telework when applicable.
Pay
The pay range estimated for this position is $22.00 - $28.00 per hour. Please note that hourly rates/salaries vary within the range based on factors including, but not limited to, prior relevant experience, skills, education, certification, location as well as internal equity and market data.
Schedule
Not specified
Benefits
Not specified
Pay
Not specified
Company Culture
Moving in unison to deliver a big impact with a personal touch, Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability or any other protected grounds under applicable legislation.
Reasonable Accommodations
Reasonable accommodations for persons with disabilities during the recruitment process are available upon request.
Join Us
Join us at Altasciences!