IT Technician I

What You Get To Do

• Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
• Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
• Interact professionally with other departments and outside vendors
• Manage single projects to ensure they are completed on time, on budget, and according to the customer’s request
• Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
• Aid users with laptop set up and testing
• Aid with troubleshooting logical/physical networking issues
• Aid with troubleshooting complex telephony issues
• Work with IT team members on event set ups and department moves
• Aid with new user network access set up
• Aid with repair parts and receiving process

What It Takes To Succeed

• 1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred
• High school diploma or equivalent
• Working knowledge of Windows, Cisco IOS, and/or Avaya
• Excellent written/verbal communication skills and be comfortable speaking over a radio
• Basic math skills
• Basic analog phone troubleshooting skills
• Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management
• Able to lift up to 75 pounds and push/pull up to 150 pounds
• Able to climb ladders and be comfortable working at heights up to 100 feet
• Comfortable working around fumes/dust/odor
• Comfortable working around animals
• Able to work in all weather conditions
• Able to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• Able to support an on-call rotation to assist with after-hours needs

Pay

Rate of Pay: $20.00/hour

Benefits

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

Company Information

EEO Employer SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.