IT Technician I

About the role

The Enterprise Operations Team provides first contact customer service for system critical operations. They monitor a full range of console and peripheral computer operations across multiple hardware platforms and operating systems.

Responsibilities

• Oversee the training of junior members of the team on all areas of responsibilities.
• Promote teamwork by involving others, delegating assignments, and encouraging contributions from team members.
• Respond to customer inquiries and requests related to hardware maintenance/repair, job scheduling, data center SNOW requests, and determine requirements, coordinating actions with various IT departments.

Requirements

• High school diploma/GED or equivalent working knowledge in a similar role.
• Knowledge of Microsoft Office O365 applications.
• Ability to troubleshoot complex issues and interact with various levels of customers and support groups.

Qualifications

• Working knowledge in the use and operation of a wide range of desktop, mobile devices, and network connectivity.
• Exceptional communication skills, both written and verbal.
• Working variable shifts and hours, and carrying/responding to a pager may be required.

Skills

• Technical knowledge of infrastructure and communications processes.
• Supports system-defined objectives relative to the company’s business and healthcare requirements.
• Interacts as part of a team and can support some company Information Technology infrastructure, networks, hardware, and applications.
• May provide cross coverage for Help Desk, Desktop Support, or Audio/Visual teams.

Benefits

No medical benefits or paid time off accrual offered. These roles are assignment-based with no guarantee of hours and assignments can conclude at any time.

Pay

Competitive wages.

Schedule

Flexible schedules (select positions).

Skills

• Knowledge of Information Technology in a fast-paced environment is preferred.