IT Technician I

Job Details

About the role

C.T. Male Associates is an employee-owned, multi-discipline engineering, architectural, and land surveying firm based in the Capital Region. We are seeking a motivated IT Technician to join our team in Latham, NY.

Responsibilities

• Perform troubleshooting to isolate and diagnose common problems.
• Deliver consistent PC setups, onboarding/offboarding support, and hardware replacements by following detailed checklists.
• Update hardware and software components as required.
• Provide responsive, user-focused technical support across the firm.
• Maintain network users, user environments, directories, printing operations, and basic, low-tier tasks supporting network security.
• Diagnose and solve hardware problems.
• Utilize vendor relationships as appropriate.

Requirements

• Absorbed Associates Degree or equivalent from two-year college or technical school.
• One (1) year minimum of related experience.
• Experience with networks preferred.
• Working knowledge of operating systems and troubleshooting software, including Microsoft Office.
• Valid driver’s license.

Qualifications

• Communication: Ability to explain technical concepts clearly to non-technical users and actively listen to their issues.
• Problem-Solving: Strong analytical skills to troubleshoot and resolve technical problems efficiently.
• Teamwork: Collaboration with colleagues and other departments to achieve common goals.
• Adaptability: Willingness to learn new technologies and adjust to changing work environments.
• Customer Service Orientation: Focus on helping users and providing a positive experience, even in stressful situations.
• Time Management: Ability to prioritize tasks effectively and manage time to meet deadlines.
• Attention to Detail: Careful attention to detail to prevent errors in installations and configurations.
• Empathy: Understanding user frustrations and responding with patience and support.
• Critical Thinking: Evaluation situations logically to make informed decisions.

Benefits

Full-time employees will receive comprehensive health insurance, paid holidays, vacation, sick, and personal time, profit sharing/discretionary contribution, 401k plan, professional development, mentoring program, memberships for professional and technical societies, tuition reimbursement, and paid licensing exam fees and renewal registrations.

Pay

Pay Range: $25.00 - $29.00 per hour, paid weekly, commensurate with experience and qualifications.

Schedule

This is a full-time, in-office position.