IT Technician

About Mariana Minerals

Mariana Minerals is a software-first, vertically integrated minerals company focused on supplying critical minerals essential for modern energy, AI, and defense technologies. We aim to reimagine the minerals supply chain through advanced software, automation, and data-driven decision-making.

The Role

The IT Technician will provide onsite technical support at a remote mine site, ensuring the reliability, security, and performance of all technology systems supporting mining operations. This role supports end-users, network infrastructure, hardware, software, communication systems, and operational technology (OT) used in the field.

What You’ll Do

• Technical Support & Troubleshooting
• Provide onsite support for desktops, laptops, tablets, mobile devices, printers, and specialized mining equipment interfaces.
• Diagnose and resolve hardware, software, and network issues in a high-demand, fast-paced environment.
• Aid with installation, configuration, and updates of operating systems and applications.
• Support minesite users with connectivity issues, authentication, VPN access, and account management.
• Network & Infrastructure Support
• Maintain network equipment including switches, access points, routers, and fiber/copper connections.
• Monitor system performance and escalate issues as needed.
• Aid with maintaining reliable communication systems, including VoIP, radios, and industrial wireless networks used in mining operations.
• Operations Technology (OT) Support
• Sustain field equipment such as rugged tablets, PLC interfaces, fleet-management hardware, and sensors used for production, dispatch, and safety monitoring.
• Collaborate with engineering and operations teams to ensure reliable data flow between equipment and central systems.
• Equipment Management
• Maintain accurate inventories of IT hardware and consumables.
• Prepare and deploy new equipment according to company standards.
• Perform routine preventive maintenance on devices and communication infrastructure.
• Compliance, Security & Safety
• Follow all minesite safety protocols and participate in safety meetings and training.
• Adhere to cybersecurity policies, ensuring secure configuration and proper user practices.
• Support implementation of patches, updates, and security controls across all site systems.
• Documentation & Reporting
• Maintain detailed logs of incidents, resolutions, and system performance.
• Update configuration records and asset documentation.
• Provide regular status updates to IT leadership and site management.

Our culture is built on three principles: Extreme Ownership – We take full responsibility for outcomes, relentlessly driving toward solutions. Engineer Out Requirements, then Automate – We simplify, optimize, and then automate for scale. Share Your Legos – We collaborate openly, share knowledge, and empower each other to build bigger, better solutions.