Deskside Technician I
Job Description
Provide Windows, software, and hardware support, onsite in a corporate environment
Stage, provision, and deploy IT machines to end users following best business practices
Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles
Manage workload via ticketing software
Prioritize and complete work in a group and independently with minimal supervision
Communicate technical information to non-technical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Requirements
- 1 year onsite or helpdesk support or equivalent experience
- Excellent troubleshooting capability
- Ability to maintain composure while handling challenging, dynamic, rapid-response support
- Experience with Microsoft Office/ Office 365 suite
- Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
- Maintain neat and professional work area and appearance in compliance with site policies
- Demonstrate a high level of professionalism and strong personal interaction skills
- High School Diploma or equivalent
- Maintain valid driver’s license
- Pass standard panel drug screening and background check
- Adhere to assigned shift schedule
Benefits
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
About the Role
Work with brilliant minds, often within a global capacity
Schedule
Adhere to assigned shift schedule
Qualifications
High School Diploma or equivalent
Skills
Excellent troubleshooting capability
Ability to maintain composure while handling challenging, dynamic, rapid-response support
Experience with Microsoft Office/ Office 365 suite
Pay
N/A