Deskside Technician I
About The Role
We're looking for a detail-oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you'll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast-paced depot environment. If you enjoy hands-on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career.
Key Responsibilities
Maintain accurate inventory of laptops, desktops, peripherals, and accessories
Track hardware through receiving, staging, deployment, return, repair, and retirement
Update asset records in inventory and ticketing systems
Perform imaging of client hardware using standardized deployment tools for Windows and Apple devices
Configure, test, and validate devices prior to shipment
Ensure all equipment meets quality and compliance standards
Receive incoming hardware shipments and verify contents
Package and ship devices to end users or field locations
Maintain proper documentation, labeling, and tracking
Diagnose and repair basic hardware issues on Windows/Apple Devices
Troubleshoot printers and peripheral device failures
Aid with basic network connectivity and wireless troubleshooting
Support virus detection and removal using approved tools
What You'll Get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making.
What You Need To Succeed
1-2+ years of corporate desk-side, depot, or hardware support experience
Experience troubleshooting and replacing components on Windows/Apple devices
Familiarity with Windows 10 and Windows 11 and Apple environments
Basic experience with Active Directory (lookups, password resets, device checks)
Knowledge of Microsoft Office 365, Outlook, and OWA
Ability to troubleshoot wireless and basic network connectivity issues
Strong customer service and communication skills
Experience with VPN, basic printer hardware support, and tools such as- Symantec Endpoint Protection, BitLocker, SCCM, RDP