Deposit Operations - Electronic Payments Manager

About Us

We believe common sense should be common—fairness, simplicity, and genuine relationships. Our Bankers see clients as people first: dads, moms, graduates, business owners. We offer simple solutions to life’s complexities under the principles of Relationships. Fairness. Simplicity®.

Beyond banking, we’re committed to Equity, Diversity, and Inclusion. Through investing, grants, and volunteerism, we promote community growth, revitalization, and sustainability. We strive to create a welcoming, empowering workplace where every associate can thrive and contribute to a positive, results-driven culture.

About the Role

As an Electronic Payments Manager, you will oversee the Bank’s debit card dispute processing and debit card support activities, ensuring accuracy, efficiency, compliance, and security across all transactions. You will provide subject matter expertise in ACH receipt activities, lead the Electronic Payments team, manage support systems, and partner with internal stakeholders to deliver reliable, high-quality services. This role is key to risk management, operational excellence, and continuous process improvement.

Responsibilities

• Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement.
• Manage support systems and services related to debit card dispute processing, debit card support activities, and general ledger account balancing to ensure efficient daily operations.
• Partner with clients and associates to resolve issues, support transactions, and maintain service excellence.
• Operate as an effective communicator, motivating and building relationships while handling detailed work quickly, correctly, and efficiently within established guidelines.
• Take ownership of maintaining guidelines, structure, and established policies.
• Foster a work environment that champions the organization’s culture.
• Provide guidance on the bank’s ACH RDFI practices to balance risk management with client service.
• Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts.
• Support system enhancements, testing, and operational projects, including merger and acquisition activities.
• Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements.

Requirements

• High School Diploma or equivalent.
• Active Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification.
• 5+ years of ACH processing, debit card dispute processing, and/or debit card support experience.
• Strong knowledge of Regulation E and NACHA rules.
• Strong leadership skills with the ability to motivate and develop team members.
• Strong work ethic and ability to complete work accurately.
• Proven ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office and banking systems/applications.

Desired Skills

• Bachelor’s degree in Business, Finance, or related field.
• 1+ year of leadership or supervisory experience.
• Experience using FIS and Q2 Centrix DTS.
• Passionate and motivated self-starter.
• Ability to think logically, analyze situations, and make sound decisions.
• Strong oral and written communication skills with the ability to clearly and concisely articulate issues.
• Strong knowledge of Visa Rules.
• Ability to handle multiple tasks simultaneously.

Work Environment

• Dynamic work hours generally between 7:00 AM CT and 6:00 PM CT.
• Must be able to travel—estimated 5% of the time.

Benefits

• Generous benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off.
• Associate banking perks.