Deposit Operations Manager

About the role

The Deposit Operations Manager is responsible for leading the bank's deposit operations function, ensuring that all deposit-related processes are accurate, efficient, compliant, and customer-focused. This role combines operational leadership, process improvement, regulatory compliance, team management, and strategic planning to support both customers and internal employees.

Responsibilities

• Shape operations strategy and drive process improvements, identify opportunities to streamline workflows, enhance efficiency, and reduce risk.
• Implement best practices and automation solutions to optimize workflows while ensuring accuracy and compliance with regulatory standards.
• Manage and oversee the daily operations for check clearing, ACH processing, transaction processing, debit card operations, remote deposit capture, and reconciliation within the required timeframes and troubleshoot item processing issues.
• Develop plans and objectives to ensure that deposit operational functions deliver a high standard of service to customers and employees.
• Maintain current knowledge of technological developments as related to areas of responsibility.
• Manage relationships with third-party vendors and service providers involved in deposit services, including negotiating contracts, monitoring service levels, and ensuring compliance with agreements.
• Provide ongoing training and development opportunities for deposit services staff to enhance their skills.
• Manage various special projects assigned to the operational area as delegated by management.
• Implements and maintains established department and Bank policies, procedures and objectives and quality assurance.
• Collaborate with product development teams to review and enhance deposit procedures and services and ensure timely implementation of product updates and enhancements.
• Establish rapport while managing escalated and complex customer issues and ensuring high quality customer service.
• Serve as the bank’s deposit operations expert, providing guidance and support on deposit related products, services, and procedures.
• Exhibits superior customer service as a Lincoln Federal Savings Bank team member.
• Perform other duties as assigned to support the overall goals of the organization.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or related field, required.
• Several years of experience in deposit operations or retail banking, with a strong understanding of retail banking, deposit products, and services.
• Previous experience in a supervisory or managerial role, with demonstrated leadership and management skills.
• Experience with process improvement and operations efficiency initiatives.
• Knowledge of regulatory requirements and compliance standards related to deposit accounts.
• Excellent communication, relationship building, interpersonal and customer service skills, with the ability to effectively interact with customers, colleagues, and senior management.
• Strong analytical and critical thinking skills, with the ability to identify issues, analyze root causes, and implement effective solutions.
• Proficient in Microsoft Office Suite.
• Attention to detail, accuracy, and the ability to prioritize and manage multiple tasks in a fast-paced environment.

Skills

• Process improvement and operations efficiency initiatives.
• Regulatory requirements and compliance standards related to deposit accounts.
• Communication, relationship building, interpersonal and customer service skills.
• Analytical and critical thinking skills.
• Microsoft Office Suite proficiency.
• Attention to detail, accuracy, and task prioritization.