Deposit Operations Manager

About the role

Manages the back-office operations of the Bank; establishes and monitors operating processes and standards. Requires knowledge of traditional and non-traditional back-office operations, regulation requirements, and best practice operating procedures. Extensive knowledge of the Bank's core banking system and ancillary applications is also required.

Responsibilities

• Assists all departments within the bank with general deposit operations questions.
• Oversees Central Operations functions, including deposit transaction processing, account maintenance, exceptions processing, and daily operational workflows.
• Provides guidance and oversight on new account legal requirements, including review of entity documentation, account titling, ownership structures, and authorized signers to ensure compliance with Bank policy, regulatory requirements, and risk standards.
• Oversees Wire Department operations, including the processing, verification, and release of domestic and international wire transfers.
• Oversight of consumer and business claim processing, including Regulation E error resolution, provisional credit, and investigation timelines.
• Oversight of ACH processing and returns, ensuring compliance with NACHA rules, return reason codes, and processing deadlines.
• Identification and escalation of operational and fraud risk trends, including recommendations for process improvements.
• Oversees year-end processing activities, including tax reporting, account maintenance updates, and system year-end controls to ensure accurate and compliant processing.
• Manages relationships with key vendors supporting Deposit Operations.
• Leads and supports Deposit Operations projects, including system enhancements, workflow improvements, and process automation initiatives.
• Develops and implements Deposit Operations policy and procedures.
• Provides guidance for resolution of back office operational issues.
• Acts as liaison between Deposit Operations activities of the Bank and corresponding Bank divisions and departments.

Requirements

• Bachelor’s degree (BA or BS) or equivalent from a four-year college or technical school; or 5 years bank related experience and/or training, or combination of education and experience.
• Five years’ experience in the banking industry working in operations.
• Excellent analytical and organizational skills.
• Ability to manage financial and budgeting activities.
• Excellent oral and written communications skills; ability to train others effectively.
• Ability to relate well with others and build effective business relationships.
• Ability to perform complex mathematical calculations including addition, subtraction, multiplication, and division.
• Working knowledge of Regulation E, NACHA Operating Rules, and check processing regulations.
• Ability to work flexible hours.

Qualifications

• Must possess excellent analytical and organizational skills.
• Excellent oral and written communications skills; ability to train others effectively.
• Ability to relate well with others and build effective business relationships.
• Ability to perform complex mathematical calculations including addition, subtraction, multiplication, and division.
• Working knowledge of Regulation E, NACHA Operating Rules, and check processing regulations.
• Ability to work flexible hours.

Skills

• Knowledge of traditional and non-traditional back-office operations.
• General understanding of regulation requirements and best practice operating procedures.
• Extensive knowledge of the Bank’s core banking system and ancillary applications.
• Excellent analytical and organizational skills.
• Ability to manage financial and budgeting activities.
• Excellent oral and written communications skills.
• Ability to relate well with others and build effective business relationships.
• Ability to perform complex mathematical calculations including addition, subtraction, multiplication, and division.
• Working knowledge of Regulation E, NACHA Operating Rules, and check processing regulations.
• Ability to work flexible hours.

Benefits

• River City Bank is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
• Note: River City Bank does not sponsor applicants for work visas.

Pay

• Details about pay are not specified in the job posting.

Schedule

• Details about schedule are not specified in the job posting.