Deposit Operations & Delivery - Electronic Payments Manager

About the role

As an Electronic Payments Manager, you will oversee the Bank’s ACH receipt and debit card dispute processing, ensuring accuracy, efficiency, compliance, and security across all transactions. This role leads the Electronic Payments team, manages support systems, and partners with internal stakeholders to deliver reliable, high-quality services. You will play a key role in risk management, operational excellence, and continuous process improvement to support the Bank’s growth and service standards.

Responsibilities

• Work with and through others, building and maintaining relationships.
• Operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns.
• Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently, working within established guidelines.
• Foster a work environment that champions the culture of the organization.
• Oversee ACH receipt and debit card dispute processing operations, ensuring accuracy, timeliness, and compliance with internal policies and regulatory requirements.
• Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement.
• Manage support systems and related services to ensure efficient daily operations.
• Partner with clients and associates to resolve issues, support transactions, and maintain service excellence.
• Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts.
• Support system enhancements, testing, and operational projects, including merger and acquisition activities.
• Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements.

Requirements

• High School Diploma or equivalent
• 2+ years of ACH and/or Wire processing experience
• Strong knowledge of electronic payment processing and banking operations
• Strong leadership skills with the ability to motivate and develop team members
• Prioritized ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office and banking systems/applications

Desired Skills

• Bachelor’s degree in Business, Finance, or related field
• 1+ year of leadership or supervisory experience preferred
• Bilingual language skills
• Passionate and motivated self-starter
• Strong leadership skills with the ability to motivate and develop team members
• Strong work ethic and ability to complete work accurately
• Ability to think logically in order to analyze situations and make sound decisions
• Strong oral and written communication skills with the ability to clearly and concisely articulate issues
• Ability to handle multiple tasks simultaneously
• Experience supporting ACH receipt, debit cards, and dispute management in compliance with Regulation E

Work Environment

We are committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

Benefits

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.