Deposit Operations & Delivery - Electronic Payments Manager

Our culture is built on fairness, simplicity, and a deep understanding of people’s lives. We are committed to equity, diversity, and inclusion, and we strive to make a positive impact in the communities we serve. We believe our associates are our greatest asset and aim to create a welcoming, empowered work environment.

About the role

As an Electronic Payments Manager, you will oversee the bank’s debit card dispute processing and debit card support activities, ensuring accuracy, efficiency, compliance, and security across all transactions. You will also provide subject‑matter expertise for the bank’s ACH receipt activities, lead the Electronic Payments team, manage support systems, and partner with internal stakeholders to deliver reliable, high‑quality services. The role is central to risk management, operational excellence, and continuous process improvement.

Responsibilities

• Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement.
• Manage support systems and services related to debit card dispute processing, debit card support activities, and general ledger account balancing.
• Partner with clients and associates to resolve issues, support transactions, and maintain service excellence.
• Communicate effectively, motivate others, and build strong relationships.
• Maintain guidelines, structure, and established policies while working with and for others.
• Foster a work environment that champions the organization’s culture.
• Provide guidance on the bank’s ACH RDFI practices to balance risk management with client service.
• Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts.
• Support system enhancements, testing, and operational projects, including merger and acquisition activities.
• Prepare reporting and maintain documentation to support decision‑making, audits, and regulatory requirements.

Minimum Requirements

• High School Diploma or equivalent.
• Active Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification.
• 5+ years of ACH processing, debit card dispute processing, and/or debit card support experience.
• Strong knowledge of Regulation E and NACHA rules.
• Strong leadership skills with the ability to motivate and develop team members.
• Strong work ethic and ability to complete work accurately.
• Proven ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office and banking systems/applications.

Desired Skills

• Bachelor’s degree in Business, Finance, or a related field (preferred).
• 1+ year of leadership or supervisory experience (preferred).
• Experience using FIS and Q2 Centrix DTS.
• Passionate, motivated self‑starter.
• Logical thinking for analyzing situations and making sound decisions.
• Strong oral and written communication skills.
• Strong knowledge of Visa Rules.
• Ability to handle multiple tasks simultaneously.

Work Environment

We pride ourselves on bringing clarity and simplicity to both associates and clients. Decisions are made efficiently, fairly, and locally, with success tied directly to the communities we serve. We support meritocracy and encourage growth within roles.

Schedule

• Dynamic work hours generally between 7:00 AM CT and 6:00 PM CT.
• Travel estimated at 5% of the time.

Benefits

• Insurance coverage.
• 401(k) retirement plan.
• Associate stock purchase program.
• Paid time off.
• Associate banking perks.