Deposit Operations & Delivery - Electronic Payments Manager

Culture

Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.

About the role

You will oversee the Bank’s debit card dispute processing and debit card support activities, ensuring accuracy, efficiency, compliance, and security across all transactions. You will also provide subject matter expertise in the oversight of policy and procedure pertaining to the bank’s ACH receipt activities. This role leads the Electronic Payments team, manages support systems, and partners with internal stakeholders to deliver reliable, high-quality services. You will play a key role in risk management, operational excellence, and continuous process improvement to support the Bank’s growth and service standards.

Responsibilities

• Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement
• Manage support systems and services related to debit card dispute processing, debit card support activities, and general ledger account balancing to ensure efficient daily operations
• Partner with clients and associates to resolve issues, support transactions, and maintain service excellence
• Operate as an effective communicator, who is able to stimulate and motivate others while building and maintaining relationships
• Foster a work environment that champions the culture of the organization
• Provide guidance on the bank’s ACH RDFI practices to balance risk management with client service
• Maintain risk, perform transaction analysis, and support fraud mitigation and compliance efforts
• Support system enhancements, testing, and operational projects, including merger and acquisition activities
• Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements

Requirements

• High School Diploma or equivalent
• Active Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification
• 5+ years of ACH processing, debit card dispute processing, and/or debit card support experience
• Strong knowledge of Regulation E and NACHA rules
• Strong leadership skills with the ability to motivate and develop team members
• Strong work ethic and ability to complete work accurately
• Prowedded ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office and banking systems/applications

Qualifications

• Bachelor’s degree in Business, Finance, or related field
• 1+ year of leadership or supervisory experience preferred
• Experience using FIS and Q2 Centrix DTS
• Passionate and motivated self-starter
• Strong oral and written communication skills with the ability to clearly and concisely articulate issues
• Strong knowledge of Visa Rules
• Ability to handle multiple tasks simultaneously

Skills

• Passion and motivation
• Logical thinking
• Ability to analyze situations and make sound decisions
• Ability to handle multiple tasks simultaneously

Benefits

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.