Deposit Operations & Delivery - Electronic Payments Manager

Culture

Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn’t just see a number, they’d see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people’s lives and offer simple solutions.

About the role

As an Electronic Payments Manager, you will work with and through others, building and maintaining relationships. Operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines. Take ownership in maintaining guidelines, structure, and established policies as you work with and for others.

Responsibilities

• Oversee the Bank’s ACH receipt and debit card dispute processing, ensuring accuracy, timeliness, and compliance with internal policies and regulatory requirements
• Lead and develop the Electronic Payments team, including performance management, workflow coordination, and continuous improvement
• Manage support systems and related services to ensure efficient daily operations
• Partner with clients and associates to resolve issues, support transactions, and maintain service excellence
• Monitor risk, perform transaction analysis, and support fraud mitigation and compliance efforts
• Support system enhancements, testing, and operational projects, including merger and acquisition activities
• Prepare reporting and maintain documentation to support decision-making, audits, and regulatory requirements

Requirements

• High School Diploma or equivalent
• 2+ years of ACH and/or Wire processing experience
• Strong knowledge of electronic payment processing and banking operations
• Strong leadership skills with the ability to motivate and develop team members
• Proven ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office and banking systems/applications

Desired Skills

• Bachelor’s degree in Business, Finance, or related field
• 1+ year of leadership or supervisory experience preferred
• Bilingual language skills
• Passionate and motivated self-starter
• Strong leadership skills with the ability to motivate and develop team members
• Strong work ethic and ability to complete work accurately
• Able to think logically in order to analyze situations and make sound decisions
• Strong oral and written communication skills with the ability to clearly and concisely articulate issues
• Able to handle multiple tasks simultaneously
• Experience supporting ACH receipt, debit cards, and dispute management in compliance with Regulation E
• Capacity to work with multiple computer and software systems

Work Environment

We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly, and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs.

Benefits

In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here.