Deployment Support Technician- Robotics

Primary Responsibilities

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
• Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
• Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
• Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
• Deliver training to customer personnel on system operations, maintenance, and best practices.
• Cook up coordination with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
• Manage AMR fleet status, help track repairs, and support documentation updates.
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
• Support after-hours or on-call coverage as required during the project.

Essential Qualifications

• A high school diploma or GED is required.
• Legal authorization to work in the US is required.
• Ability to travel across the U.S. and Canada (50-60% of the time).
• A valid, unrestricted driver's license is required.

Preferred Qualifications

• An associates degree in Electrical Engineering Technology, Industrial Automation, Computer Engineering Technology, or a related field is preferred.
• Two or more years of experience in technical field service, industrial automation, IT/OT support, robotics, or a related discipline is preferred.
• Hands-on mechanical and electrical troubleshooting skills are preferred.
• A basic familiarity with Linux (Ubuntu) is preferred.
• A working knowledge of networking concepts, including Ethernet, Wi-Fi, IP addressing, and general connectivity troubleshooting is preferred.
• Experience with AMR/AGV systems integration is preferred.
• Experience working directly with clients and end-users in operational environments is preferred.
• Experience training users on automated equipment or software is preferred.

What We Offer

• Health Insurance including Medical, Dental, and Vision.
• 401(k) plan.
• Paid Time Off.
• Parental and Caregiver Leave.
• Flexible Work Schedule.

Benefits

• The Base Salary Compensation is from $50,960.00 - 76,440.00 USD with an annual target bonus of 4% of base salary.
• Our benefits for the US can be found here.
• Actual pay will be based on factors such as skills, knowledge, education, and experience.

About the Role

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!