Deployment Support Technician- Robotics

About the role

The Deployment Support Technician is a hands-on, on-site technical role within the Professional Services organization. You will partner with Project Management, Systems Engineering and the broader professional services organization to deliver value to end-users, channel partners, and OTTO. Technicians will support system deployment, go-live execution, post-deployment optimizations, and post-deployment stability for complex autonomous mobile robotics (AMR) systems.

Responsibilities

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
• Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
• Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
• Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
• Deliver training to customer personnel on system operations, maintenance, and best practices.
• Cook up with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
• Manage AMR fleet status, help track repairs, and support documentation updates.
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
• Support after-hours or on-call coverage as required during the project.

Qualifications

• A high school diploma or GED is required.
• You must have legal authorization to work in the US.
• You should have 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related disciplines.
• You should have hands-on mechanical and electrical troubleshooting skills.
• You should have basic familiarity with Linux (Ubuntu).
• You should have experience with AMR/AGV systems integration.
• You should have experience working directly with clients and end-users in operational environments.
• You should have experience training users on automated equipment or software.

Benefits

Health Insurance including Medical, Dental and Vision
401(k)
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
To learn more about our benefits package, please visit at www.raquickfind.com.