Deployment Support Technician- Robotics

About the role

The Deployment Support Technician is a hands-on, on-site technical role within the Professional Services organization. You will partner with Project Management, Systems Engineering and the broader professional services organization to deliver value to end-users, channel partners, and OTTO. Technicians will support system deployment, go-live execution, post-deployment optimizations, and post-deployment stability for complex autonomous mobile robotics (AMR) systems.

Responsibilities

• Support on-site commissioning and integration of systems, including hardware verification, network setup, software configuration, and safety checks.
• Complete acceptance testing, document results, and help resolve readiness gaps before go-live.
• Respond to real-time issues during deployment and go-live periods through hands-on troubleshooting, log review, triage, and escalation to engineering when needed.
• Conduct preventative maintenance audits, minor repairs, retrofits, and recalls on deployed AMRs.
• Deliver training to customer personnel on system operations, maintenance, and best practices.
• Cook up with Technical Support, Field Services, and Systems Engineering team members to resolve customer issues and convey field feedback.
• Manage AMR fleet status, help track repairs, and support documentation updates.
• Communicate with customer teams, ensuring visibility into deployment status and issue resolution.
• Support after-hours or on-call coverage as required during the project.

Qualifications

• A high school diploma or GED is required.
• Ability to travel across the U.S. and Canada (50-60% of the time).
• Valid, unrestricted driver's license.

Preferred Qualifications

• An associates degree in Electrical Engineering Technology, Industrial Automation, Computer Engineering Technology, or related field.
• 2+ years of experience in technical field service, industrial automation, IT/OT support, robotics, or related discipline.
• Hands-on mechanical and electrical troubleshooting skills.
• Basic familiarity with Linux (Ubuntu).
• Working knowledge of networking concepts, including Ethernet, Wi-Fi, IP addressing, and general connectivity troubleshooting.
• Experience with AMR/AGV systems integration.
• Experience working directly with clients and end-users in operational environments.
• Experience training users on automated equipment or software.

What We Offer

• Health Insurance including Medical, Dental and Vision.
• 401(k).
• Paid Time Off.
• Parental and Caregiver Leave.
• Flexible Work Schedule.