Departmental Analyst 9-P11

About the role

These positions function as an analyst for complaints submitted under the authority of the Occupational Code, the Skilled Trades Regulation Act, the Elevator Licensing Act, the Elevator Safety Board, and all associated administrative rules and codes. They apply licensing law provisions to consumer and local governmental enforcing agency complaints relative to construction work performed on residential and commercial structures.

Our culture is driven by excellent customer service, continuous improvement, metrics, employee development and diversity and inclusion.

Responsibilities

• Conduct compliance conferences to resolve issues.
• Perform a variety of complaint resolution assignments by applying analytics, in conjunction with the section’s Regulation Agents.
• Prepare and update procedures in accordance with statutes and rules.

Requirements

• Education: Possession of a bachelor's degree in any major.
• Experience:
  • Departmental Analyst 9: No specific type or amount required.
  • Departmental Analyst 10: One year of professional experience.
  • Departmental Analyst P11: Two years of professional experience, including one year of experience equivalent to the intermediate (10) level in state service.
• Alternate education and experience: Educational level typically acquired through completion of high school and the equivalent of at least two years of full-time active‑duty experience at or above the E‑6 level in the uniformed services may be substituted for the education requirement.