DEPARTMENT SERVICES AIDE (Entry - Experienced) - Senior Transportation Dispatcher

Essential Duties

Delivers demand responsive transportation services to ensure timely, efficient and safe customer service.

Dispatches staff and volunteer drivers who transport seniors to medical and non-medical appointments.

Aids the Transportation Coordinator in maintaining the database of senior clients; training volunteers and new employees; and providing clerical and telephone support.

Investigates complaints, and completes necessary reports.

Performs related duties as assigned including record keeping, preparing periodic reports, scheduling for special events and assisting in outreach efforts.

Driving in a City vehicle will be required.

Minimum Qualifications

• Knowledge of: Transportation and customer service needs unique to older adults and families; standard office principles and procedures; personal computer and standard business software.
• Ability to: Communicate effectively with older adults, families and professionals; work closely with staff in a team environment; maintain effective relationships with clients; assess and support clients' efforts in working towards the accomplishment of mutually agreed upon goals.

Education and Experience

• The ideal candidate will have: High school diploma or equivalent, with experience and/or education in social/human services, sociology, gerontology or other behavioral sciences.
• Three years of experience working with older adults.
• Fluency in Spanish preferred.

Special Conditions

• Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program due to the performance of field duties that may require operation of a City vehicle.

Application and Selection Procedure

• An online job application must be filled out in its entirety.
• Applications will be closely reviewed for relevant experience, education and training.
• Applicants best meeting the City's needs will be invited to a department interview.
• Upon a conditional offer of employment a pre-placement drug screen (select positions), TB Screening and California Department of Justice (DOJ) Live Scan fingerprinting must be completed with acceptable results.
• Will be required to provide your current Driver License Record, obtained from the Department of Motor Vehicles, to Human Resources prior to completing other pre-placement processes.
• Other background reports may also be conducted depending on the position.
• Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification.

Special Conditions

• Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program due to the performance of field duties that may require operation of a City vehicle.