Senior Operations, Dispatch Transportation

About the role

This role coordinates shipments according to customer instructions (SOP’s), and ensures compliance to DOT regulations and established internal policies and guidelines. Will also be responsible for providing solutions in resolving transportation issues and inquiries.

Responsibilities

• Execute ocean marine drayage services for FCL movements – through the orders received from US Branches via the TMS.
• Ensure that delivery and pick up services are completed on time and in full without any exceptions.
• Select and dispatch pick-up and delivery orders to truckers that are part of the pre-confirmed MCT database.
• Manage chassis pool operations with each provider where practical to ensure maximum profitability.
• Review, record, and develop solutions for repetitive service failures.
• Streamline proactive container tracking communications related to any potential bottlenecks with the respective customer management team.
• To know and understand all FCL transport moves needs by region for customer base both import and export.
• To prioritize time sensitive cargo, and effectively monitor all daily pick-ups and deliveries to ensure these are tendered to a carrier as needed.
• To negotiate pricing as needed to maximize profits taking advantage of one-way opportunities.
• The Specialist will ensure proper reporting; carrier invoicing and system event updates are conducted timely and accurately raising any issues outside of their immediate control that need to be addressed.
• Support the maintenance of the trucking carrier database with respect to providers, rates, expiration dates.
• To ensure compliance with DOT regulations and established internal policies and guidelines.
• Any other duties that may be assigned accordingly.

Educational background / Work experience

• 3 - 5 years of experience in Logistics and customer service environment
• Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel
• Good understanding of ocean export/import operations and transload operations
• Essential - Experience in trucking carrier deliveries/recovery process and terminal port/CY requirements
• Maintain composure under pressure in a fast-paced environment
• Email and Telephone etiquette
• Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process
• Strong analytical and problem-solving skills, with attention to detail
• Excellent communication and presentation skills
• Ability to work independently and collaboratively in a fast-paced environment

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

Pay

The expected base pay is: $58,000 - $78,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

Benefits

• Comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being.
• 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future.
• Generous paid time off, paid holidays, and additional floating holidays.

Equal Employment Opportunity

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.