Senior Dispatcher

Responsibilities

• Build and maintain positive professional relationships with crews and prioritize safety to minimize turnover and maximize ongoing productivity.
• Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability.
• Utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third-party (customer) systems.
• Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain, and present customer-specific reporting and financial analysis through face-to-face and/or virtual interactions at customer locations.
• Manage inventory, assets, customer pools, and/or assignment of drivers to balance equipment in market.
• Perform administrative duties such as support payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues, invoicing, and/or creating operational or financial reports.
• Support Fleet Management including checking/inspecting equipment, replacing parts (like mud flaps), completing repairs, etc., and coordinate with the dispatch team to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are remedied.
• Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc. as they occur throughout the day.
• Maintain the Company's safety culture to include daily driver safety messages, briefings, driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met.
• Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road.

Qualifications

• Bachelor's degree in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 1-2 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience.
• Experience with Warehouse Management Systems (WMS).
• Knowledge of health & safety regulations (OSHA).
• Experience managing in high-volume or fast-paced environments.
• Strong professional communication skills applied internally and externally.
• Proven experience in establishing and maintaining healthy working relationships.
• Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.
• Accuracy in processing information and making productive decisions based on informed judgment.
• Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook).
• Ability to manage multiple competing priorities.
• Ability to consistently travel to account and customer locations.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.
• Experience in holding people accountable and conducting difficult conversations.
• Ability to perform in a stressful and high-pressure work environment.

Preferred Qualifications

• Bachelor's degree in Business Administration, Transportation/Logistics, Supply Chain, or related field AND 1-2 years of experience in transportation/logistics, business administration, account management, and/or equivalent military experience.

Benefits

WHAT WE OFFER YOU: Direct Deposit.
Medical, Dental and Vision Coverage.
Long Term Disability Insurance.
Life Insurance.
Accident Death & Dismemberment Insurance.
Paid Vacations.
Paid Holidays.
401(k).
Year-long, full-time job.
Career development.

Pay

Salary Commensurate With Education, Experience And Skills.

Schedule

Final candidate must pass a pre-employment background check.

Company

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.