DEPARTMENT SERVICES AIDE (Entry-Experienced) - Information Technology Services

City of Huntington Beach · Huntington Beach, CA · 2 mo ago

Information TechnologyTemporary

This is a Part Time, Non Permanent Position.

The current vacancy is at City Hall. The incumbent will receive direction from the Information Technology Supervisor.

Assists supervisor and department staff members with a variety of HELPDESK/Desktop support, technical and/or clerical duties as assigned
Evaluates incident and escalates, if necessary
Performs computer data entry to record and retrieve department information
Interacts with interdepartmental staff and other agency representatives in obtaining or providing data
Password resets
Attends meetings as appropriate
Performs related duties as assigned

Knowledge of: City and departmental policies and procedures; English usage, spelling, grammar, and punctuation as well as computer word processing and related software applications, effective public relations/customer service principles, practices and techniques.
Ability to: Utilize general office equipment such as telephone, fax, printers, copiers, and computers; work independently in the absence of a supervisor, provide excellent customer service to the community at all times; communicate clearly and concisely, both orally and in writing; establish and maintain effective and cooperative working relationships with those contacted in the course of work; operate related software, maintain accurate records; record and retrieve information, lift or move up to 50 pounds without assistance, as well as heavier objects with assistance.

High school diploma or equivalent, and three (3) years of relevant skilled experience and related education and/or training.

An online job application must be filled out in its entirety.
Applications will be closely reviewed for relevant experience, education and training.
Applicants best meeting the City's needs will be invited to a department interview.
Upon a conditional offer of employment a pre-placement drug screen (select positions), TB Screening and California Department of Justice (DOJ) Live Scan fingerprinting must be completed with acceptable results.
Other background reports may also be conducted depending on the position.
Upon hire, employee is subject to further reporting from DOJ via subsequent arrest notification.

Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance. Promotions within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations.
CREDIT UNION membership is available to all City employees and provides access to low interest loans.

Incumbents must be able to meet the physical requirements of the class and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the duties to be performed.
Work is performed in a general office environment. Requires hearing and speaking skills to answer the telephone or converse with coworkers and the general public.
Reasonable accommodation(s) for an individual with a qualified disability will be considered on a case-by-case basis.

Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster.
The SALARY RANGE is composed of seven steps. Merit step increases are based on satisfactory performance. Promotions within the City are based upon the merit system principles emphasizing individual ability and utilizing competitive examinations.
CREDIT UNION membership is available to all City employees and provides access to low interest loans.

Similar jobs