Dental Office Receptionist

About the Role

Forward Dental – Glendale is looking for an experienced Dental Office Receptionist to join our team. We are looking for someone who is professional, dependable, patient-focused, and comfortable working in a busy dental office environment. The ideal candidate will have strong front desk experience, excellent customer service skills, and the ability to prioritize patient care while managing multiple administrative responsibilities.

Schedule

• Full-time position, Monday–Friday, 8 hours per day
• Occasional Saturdays required

Compensation

$21.00–$24.00 per hour, based on experience

Responsibilities

As a Business Assistant, you will support the office by:

• Greeting and checking in patients with professionalism and warmth
• Answering phones and managing a high volume of calls
• Scheduling and confirming patient appointments
• Verifying insurance benefits
• Assisting with claims management and follow-up
• Collecting patient payments and discussing financial arrangements
• Presenting patient financing options when needed
• Supporting front office flow and patient communication
• Partnering with the clinical team to create a smooth patient experience
• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Requirements

• 2–3 years of dental office or front desk experience (A MUST)
• Experience with claims management
• Experience working in a high call-volume environment
• Strong customer service and communication skills
• Ability to prioritize patients over tasks
• Comfort with patient collections
• Experience offering or discussing patient financing options
• Strong organization and multitasking skills
• A positive, team-focused attitude
• Ability to work in a fast-paced dental office environment
• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• Ability to perform essential duties satisfactorily with or without reasonable accommodation
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• A tuberculosis (TB) test is required for all new hires in dental office positions (not applicable in FL & TN)

Preferred Qualifications

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Benefits

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Why Heartland Dental

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you'll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you'll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged. Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America's Greatest Workplaces and America's Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.