Deli Hotbar Cook

About the role

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Responsibilities

• Provide Exceptional Guest Service – friendly greeting, answering questions, addressing guest concerns with professionalism and care.
• Offer Assistance – help guests find items, answer questions, provide deli recommendations.
• Service Excellence – ensure guests’ needs are met with a helpful attitude.
• Order Fulfillment – receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules.
• Hot Bar Display – maintain high-quality conditions, garnish attractively, adhere to proper protocols for item shrinking.
• Temperature & Quality Control – collect food temperatures and maintain hot food logs to ensure safety and quality standards.
• Efficiency & Organization – organize, stock, clean, and label the hot bar efficiently, keeping it well-maintained and ready for guests.
• Guest Concerns – address and resolve guest concerns by practicing the boomerang principle, ensuring a positive resolution.
• Honor Commitments – regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team – perform other duties as assigned.

Requirements

• Experience & Skills – ability to interact tactfully with guests and personnel, good oral and written communication skills; experience in fast food, deli, or restaurant environments valuable.
• Safety Knowledge – complete understanding of safety requirements and company policies, with proper training in equipment and procedures including slicers, fryers, hot bar, and more.
• Food Knowledge – knowledge of perishable food and ability to work at a fast pace, multitasking in a dynamic environment.
• Technical Skills – familiarity with various kitchen equipment and ability to handle high-pressure situations effectively.
• Physical Demands & Work Environment – ability to work at a fast pace in changing temperatures (coolers, kitchens, freezers, sales floor); ability to lift up to 50 pounds; bending, kneeling, standing for long periods.

Benefits

• Associate Discount – industry‑leading 15% off grocery purchases for you and your immediate household.
• Vision & Dental Insurance – eligible for vision insurance and two dental coverage options.
• Support – 3 weeks of paid parental leave, fitness reimbursement program, Employee Assistance Program (EAP), LEAPCare Care Coaches for confidential care related to hospital visitation, conflict resolution, stress management, marriage/divorce, family issues, depression or anxiety.
• Save for Your Future – 401(k) plan with annual discretionary match to support retirement savings.

Pay

Hourly associates are paid weekly. Part‑time store associates receive a $1 premium per hour on Sundays and select holidays; hourly full‑time store associates receive time and a half on Sundays and select holidays.

Schedule

Position available for part‑time or full‑time hours;