Deli Hotbar Cook

Festival Foods is a Wisconsin-based grocer operating over 40 full-service supermarkets across the state, committed to giving back to the communities it serves and providing guests with exceptional service and value. This Deli Hot Bar Cook role reports to the Deli Department Manager and follows a schedule of 6 am – 2 pm, including one weekend shift per week.

About the role

Are you passionate about food service and eager to create delicious meal options for our guests? If you have experience in fast food, as a line cook, or in a deli or restaurant setting — or no experience but a willingness to learn — we’d love to talk with you about the Deli Hot Bar Cook opportunity at Festival Foods. In this role, you'll play a key part in enhancing breakfast, lunch, and dinner experiences for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our hot bar has them covered. As a Hot Bar Cook, you'll play a key role in frying and preparing a delicious array of menu items that offer both convenience and variety — from fan favorites like crispy fried chicken, savory fried fish, and creamy mashed potatoes, to cheesy mac & cheese and crispy potato wedges — your culinary skills will help us deliver the quality and flavor our guests love.

Responsibilities

• Provide exceptional guest service: friendly greetings, answering questions, addressing concerns with professionalism and care.
• Offer assistance: help guests find items, answer questions, and provide deli recommendations.
• Service excellence: ensure all guest needs are met with a helpful attitude.
• Order fulfillment: receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules.
• Hot bar display: maintain high-quality conditions, ensuring all items are garnished attractively and adhere to proper protocols for item shrinking.
• Temperature & quality control: collect food temperatures and maintain hot food logs to ensure safety and quality standards.
• Efficiency & organization: organize, stock, clean, and label the hot bar efficiently, keeping it well-maintained and ready for guests.
• Guest concerns: address and resolve concerns by practicing the boomerang principle, ensuring a positive resolution.
• Honor commitments: regular, timely attendance in compliance with the work schedule, with adequate notice for occasional absences.
• Support the team: other duties as assigned.

Requirements

• Ability to interact tactfully with guests and personnel, with good oral and written communication skills.
• Experience in fast food, deli, or restaurant environments is valuable.
• Complete understanding of safety requirements and company policies, with proper training in equipment and procedures including slicers, fryers, hot bar, and more.
• Knowledge of perishable food and the ability to work at a fast pace, multitasking in a dynamic environment.
• Familiarity with various kitchen equipment and the ability to handle high-pressure situations effectively.

Physical demands

• Ability to work at a fast pace in changing temperatures (coolers, kitchens, freezers, sales floor).
• Ability to lift up to 50 pounds.
• Bending, kneeling, and standing in place for long periods of time.

Schedule

This position is available for part-time or full-time hours. The schedule may include weekdays, weekends, and holidays based on business needs. Core hours are 6 am – 2 pm with one weekend shift per week.

Benefits

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays; full-time hourly store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for greater predictability and flexibility.
• Vision & Dental Insurance: Part-time and full-time associates eligible for vision insurance and two dental coverage options.
• Support Programs: 3 weeks of paid parental leave; fitness reimbursement program; Employee Assistance Program (EAP); LEAPCare Care Coaches for confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, depression, and anxiety.
• Retirement Savings: 401(k) plan with annual discretionary company match.

Location: 1260 Crossing Meadows Drive, Onalaska, WI 54650