Deli Hotbar Cook

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list—you’ll see it in our daily interactions, how we treat our guests, and in our extensive associate benefits and programs.

About the role

Join our team as a Deli Hot Bar Cook! In this role, you'll play a key part in enhancing breakfast, lunch, and dinner experiences for our guests by preparing a delicious array of menu items. Whether guests are grabbing a quick lunch, a side dish, or feeding a crowd, our hot bar has them covered. Your culinary skills will help deliver the quality and flavor our guests love, with fan favorites like crispy fried chicken, savory fried fish, creamy mashed potatoes, cheesy mac & cheese, and crispy potato wedges.

Responsibilities

• Provide Exceptional Guest Service: Handle each interaction with professionalism and care, including friendly greetings, answering questions, and addressing guest concerns.
• Offer Assistance: Help guests find items, answer questions, and provide deli recommendations to enhance their shopping experience.
• Service Excellence: Ensure all guests' needs are met with a helpful attitude.
• Order Fulfillment: Receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules.
• Hot Bar Display: Maintain high-quality conditions at the hot bar, ensuring all items are garnished attractively and adhere to proper protocols for item shrinking.
• Temperature & Quality Control: Collect food temperatures and maintain hot food logs to ensure safety and quality standards.
• Efficiency & Organization: Organize, stock, clean, and label the hot bar efficiently, keeping it well-maintained and ready for guests.
• Guest Concerns: Address and resolve guest concerns by practicing the boomerang principle, ensuring a positive resolution.
• Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice for occasional absences.
• Support the Team: Perform other duties as assigned.

Requirements

• Experience & Skills: Ability to interact tactfully with guests and personnel, with good oral and written communication skills. Experience in fast food, deli, or restaurant environments is valuable but not required.
• Safety Knowledge: Complete understanding of safety requirements and company policies, with proper training in equipment and procedures including slicers, fryers, hot bar, and more.
• Food Knowledge: Knowledge of perishable food and the ability to work at a fast pace, multitasking in a dynamic environment.
• Technical Skills: Familiarity with various kitchen equipment and the ability to handle high-pressure situations effectively.

Physical Demands & Work Environment

• Ability to work at a fast pace in changing temperatures (coolers, kitchens, freezers, sales floor).
• Ability to lift up to 50 pounds.
• Bending, kneeling, and standing in place for long periods of time.

Schedule

This is a full-time position requiring 40 hours per week within the hours of 7:00 AM to 5:00 PM, Monday through Sunday.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Access to support for total well-being, including 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches for confidential support.
• Save for Your Future: 401(k) plan with an annual discretionary match to help associates reach their savings goals.