Deli Hotbar Cook

About the Role

Join Our Festival Foods Team as a Deli Hot Bar Cook! Are you passionate about food service and eager to create delicious meal options for our guests? If you have experience in fast food, as a line cook, or in a deli or restaurant setting, or no experience - but a willingness to learn, we'd love to talk with you about the Deli Hot Bar Cook opportunity at Festival Foods. In this role, you'll play a key part in enhancing breakfast, lunch, and dinner experiences for our guests.

At Festival Foods, we're all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our hot bar has them covered. As a Hot Bar Cook, you'll play a key role in frying and preparing a delicious array of menu items that offer both convenience and variety. From fan favorites like crispy fried chicken, savory fried fish, and creamy mashed potatoes, to cheesy mac & cheese, and crispy potato wedges, your culinary skills will help us deliver the quality and flavor our guests love!

Reports To: Deli Department Manager

What You'll Do

• Provide exceptional guest service, handling each interaction with professionalism and care, including friendly greetings, answering questions, and addressing guest concerns.
• Help guests find items, answer questions, and provide deli recommendations.
• Receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules.
• Maintain high-quality conditions at the hot bar, ensuring all items are garnished attractively to entice guests and adhere to proper protocols for item shrinking.
• Collect food temperatures and maintain hot food logs to ensure safety and quality standards.
• Organize, stock, clean, and label the hot bar efficiently, keeping it well-maintained and ready for guests.
• Address and resolve guest concerns by practicing the boomerang principle, ensuring a positive resolution.
• Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

What We're Looking For

• Ability to interact tactfully with guests and personnel, with good oral and written communication skills.
• Experience in fast food, deli, or restaurant environments will be valuable.
• Complete understanding of safety requirements and company policies, with proper training in equipment and procedures including slicers, fryers, hot bar, and more.
• Knowledge of perishable food and the ability to work at a fast pace, multitasking in a dynamic environment.
• Familiarity with various kitchen equipment and the ability to handle high-pressure situations effectively.

Physical Demands & Work Environment

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability to perform the essential functions.

• Ability to work at a fast pace in changing temperatures (coolers, kitchens, freezers, sales floor).
• Ability to lift up to 50 pounds.
• Bending, kneeling, standing in place for long periods of time.

Work Schedule

This is a position available for part-time or full-time hours. The schedule may include weekdays, weekends, and holidays based on business needs.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

About Festival Foods

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

750 N Union St, Mauston, WI 53948