Deli Clerk-Evening Shift-Smithfield

Position Summary

Lee’s Marketplace is a family-owned grocery chain dedicated to providing a delightful shopping experience for guests. We prioritize high-quality products, exceptional service, and a warm, welcoming environment. We value our team members and treat them like family, striving to make a positive impact in the communities we serve. As a Service Deli Clerk, you will assist in preparing, presenting, and serving high-quality dishes, ensuring food quality, freshness, and sanitation in the deli department.

Primary Position Duties

• Helps with the production, development, preparation, and maintenance of deli menu items in accordance with recipes and quality standards.
• Assists in the cleaning and sanitation of food service and seating areas.
• Assists in displaying and restocking deli products.
• Maintains accurate food inventories.
• Aids in unloading deliveries and organizing stock rooms as needed.
• Maintains kitchen equipment.
• Collaborates with the deli team to ensure efficient and effective operations and guest service.
• Builds and supports a culture based on relationships and continuous improvement.
• Maintains training and certification through in-person trainings and digital platforms.

Guest Service

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the department and store.
• Handle guest complaints and issues professionally.
• Ensure prompt and accurate processing of guest orders.

Product Handling

• Stock shelves and maintain displays according to store standards.
• Ensure product freshness by rotating stock and checking expiration dates.
• Aid in unloading deliveries and organizing stock rooms as needed.
• Package and label products using a computer program.
• Assist in maintaining proper freshness, pricing, code dating, and merchandising of products.

Cleanliness and Safety

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to food safety and sanitation regulations.
• Contribute to cleaning responsibilities in the department as needed.

Cash Handling (if applicable)

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

Team Collaboration

• Work cooperatively with team members to achieve store goals.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Attend departmental, store, and company meetings as required.
• Contribute to profits and revenues and meet productivity standards.
• Comply with all company policies, procedures, programs, and directives.
• Refer to the Team Member Handbook continually.
• Promote a harassment-free environment and report any potential harmful situations to management.

Position Requirements

• Age Requirement: 18 years+
• Food Handlers Permit Required
• Availability: 6:00am-9:00pm any day, Monday-Sunday, including weekends and holidays
• Physical Requirements: Ability to stand, walk, twist, sit, and bend for extended periods; ability to lift and carry items weighing up to 50 pounds; manual dexterity for handling small objects and operating equipment; repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance; occasional stoop, crouch, kneel, or crawl; prolonged periods standing and walking; must be able to access and navigate all areas of the store; must be able to lift up to 50 pounds at times; lifting may include floor to shoulder and overhead lifting repeatedly; occasional use and climbing of step stools or ladders are required.
• Tools and Machinery: Register system, extensive phone and intercom use, blades, slicers, and knives, fryers, ovens, grills, hot cases and cold cases, temperature controlled rooms, step stools/ladders, trash compactor, bailer, wheelers, delivery vehicles (21 years+).
• Digital Communication and Training Platforms: Knowledge of and compliance with all company policies, procedures, programs, and directives.

Education and Skills

• Education and Experience: High school diploma or equivalent (preferred); previous experience in food service or guest service (preferred).
• Skills and Abilities: Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests; basic math skills for handling cash transactions; ability to read and follow instructions; good verbal communication skills; ability to operate cooking machinery.

Compensation and Benefits

• Compensation: Competitive hourly wage/salary.
• Benefits Packages: Paid time and a quarter on Sundays; benefits packages including health insurance, disability plans, EAP, 401k plans, and supplemental insurances; 10% discount, restrictions apply; Ace Hardware Discount at Lees Ace Hardware locations; paid time off to those who qualify.

Work Environment

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety forward atmosphere.
• Innovative, supportive, and input-driven management team.

Note

This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.