Dairy Clerk-Evening Shift-Smithfield

Position Summary

Lee’s Marketplace is a family-owned grocery chain dedicated to providing a pleasant shopping experience for guests. The company values its team members and aims to positively impact the communities they serve. As a Dairy Clerk, you play a crucial role in maintaining a clean, well-stocked, and organized dairy department.

Primary Position Duties

• Assist with daily Dairy Department operations, including product ordering, receiving, stocking, rotation, and merchandising.
• Deliver excellent customer service by answering questions, locating items, handling concerns professionally, and offering product suggestions.
• Ensure department cleanliness and adhere to health and company standards for food safety, temperature, storage, and sanitation.
• Report inventory needs and maintenance issues to the Dairy Manager.
• Maintain effective communication with vendors and partners.
• Complete assigned tasks to the best of your ability.

Guest Service

• Greet customers warmly and offer assistance in locating or learning about dairy products.
• Resolve customer complaints or product concerns professionally and promptly.
• Provide recommendations and product knowledge to enhance the shopping experience.
• Coordinate with guests regarding special orders.
• Ensure shelves are fully stocked and presentable to support a positive guest impression.

Product Handling

• Assist in maintaining displays according to store standards.
• Verify date coding on items and assist with proper product rotation.
• Control inventory through ordering and stocking of the Dairy department.
• Record all damaged product and store it in designated cooler areas.
• Order, receive, and stock dairy products using proper rotation (FIFO) to ensure freshness.
• Handle products safely and according to food safety guidelines, including cold chain management.
• Maintain accurate inventory levels through cycle counts and shrink control.

Cleanliness and Safety

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Provide an example for other team members to maintain a clean and safe environment.

Team Collaboration

• Work cooperatively with team members to achieve store goals.
• Promote a high level of morale within the department and store, utilizing friendly but professional methods of communication.
• Build and support a culture based on relationships and continuous improvement.
• Continually strive to build knowledge and skills, both personally and within the department and store through training and education.
• Absorb and follow instructions.
• Assist other departments as needed.
• Work in a fast-paced, sales environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.

Position Requirements

• Age Requirement: 16 years+
• Availability: Flexible, including weekends and holidays
• Physical Requirements: Ability to stand, walk, twist, sit, and bend for extended periods; ability to lift and carry items weighing up to 50 pounds; manual dexterity for handling small objects and operating equipment; repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance; occasional stoop, crouch, kneel, or crawl.
• Tools and Machinery: Pallet jack, forklift, box cutter, knives and blades, two-wheeler and six wheeler, hand-held ordering machine, computer use, phone/intercom, any other tools and machinery seen fit for role.
• Education or Skills: High school diploma, GED, or equivalent; applicants currently working toward completion are welcome to apply; basic computer proficiency; previous customer service experience preferred.
• Skills and Abilities: Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests; friendly, customer-focused attitude; basic knowledge of food safety or willingness to complete training; punctual, dependable, and able to follow instructions; ability to implement solutions quickly and effectively; ability to work in a fast-paced environment; ability to handle team member, guest, and vendor inquiries and complaints effectively; ability to read and follow instructions; great verbal and written communication skills.

Compensation and Benefits

• Compensation: Competitive hourly wage/salary.
• Benefits packages: Health insurance, Disability plans, EAP, 401k plans, Supplemental Insurances, and team member discounts.

Work Environment

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety forward atmosphere.
• Innovative, supportive, and input-driven management team.

Note

This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.