Dedicated Care Coordinator Carolinas

About the role

For our client, we are seeking a Dedicated Care Coordinator to join the team of a leader in the Pharmaceuticals & Biotech space. This remote role will coordinate end-to-end patient case support for specialty medication access, reimbursement, and care navigation. The individual will serve as a central point of contact for patients, caregivers, healthcare providers, and internal partners to help remove barriers and keep cases moving smoothly. You will manage a high volume of cases, guide patients from enrollment through follow-up, and help ensure timely resolution of logistical and financial issues. The position also requires strong attention to detail, consistent documentation, and close collaboration across cross-functional teams to support a positive patient experience. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Own assigned patient cases from enrollment through follow-up
• Serve as the primary contact for patients and healthcare providers regarding reimbursement and access inquiries
• Conduct benefits investigations and provide financial guidance to patients and caregivers
• Schedule and coordinate patient appointments with providers and vendors
• Oversee prior authorization processes, ensuring compliance and timely communication
• Manage post-fill follow-ups to resolve outstanding logistical or financial issues
• Collaborate with cross-functional teams to ensure seamless patient support throughout the patient journey

Qualifications

• B.S. or B.A. degree with 8+ years of experience in pharmaceutical or related customer-facing roles
• Minimum 6 months of experience in a FRM, PAC, FAS, or similar role focused on access and reimbursement
• Proficiency in Polaris CRM for case management, documentation, and prescription triage
• Strong communication skills with patients and healthcare providers
• Experience in benefit investigation and knowledge of prior authorization processes
• Familiarity with copay programs and financial navigation for specialty medications
• Ability to manage numerous patient cases simultaneously while maintaining detailed documentation

Benefits

• Comprehensive health benefits including medical, prescription drug, dental, and vision coverage
• 401(k) plan with company matching and additional retirement savings contributions
• Generous paid vacation, holiday, and personal leave, along with caregiver and parental leave
• Eligibility for participation in a global performance plan with a bonus target
• Support for continuous professional development and training opportunities

Pay

Compensation: $162,900 – $271,500 annually