Dedicated Care Coordinator New Jersey

About the role

For our client, we are seeking a Dedicated Care Coordinator to join the team of a leader in the Pharmaceuticals & Biotech space. This remote role is focused on coordinating the patient access experience and serving as a central point of contact for reimbursement-related support. The position partners closely with patients, caregivers, healthcare providers, and internal stakeholders to help move cases forward efficiently and with care. It requires strong documentation, communication, and issue-resolution skills in a regulated pharmaceutical environment. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Own and manage the patient journey from enrollment through post-fill follow-up.
• Serve as the primary contact for patients, caregivers, and healthcare providers regarding reimbursement and access support.
• Respond to patient inquiries related to access and coverage issues.
• Conduct benefits investigations and verify coverage for prescribed therapies.
• Coordinate and confirm patient appointments while managing testing and assessment schedules.
• Oversee interim care and copay administration, ensuring compliance and support.
• Maintain thorough case documentation and communicate effectively across stakeholders.

Qualifications

• B.S. or B.A. degree with 8+ years of pharmaceutical experience in customer-facing roles.
• Minimum 6 months of experience in a role focused on access and reimbursement.
• Proficiency with CRM systems, especially for documentation and prescription triage.
• Strong communication skills with patients and healthcare providers, including clear updates and needs assessment.
• Experience conducting benefits investigations and working knowledge of prior authorization processes.
• Understanding of copay programs, maximizers, and accumulators related to medications.

Pay

Compensation: $162,900 – $271,500 annually

Benefits

• Health insurance including medical, dental, and vision coverage.
• 401(k) plan with matching contributions.
• Generous paid time off policy covering vacation, holidays, and personal days.
• Paid caregiver/parental leave and medical leave.
• Access to a Global Performance Plan and share-based incentives.