Dedicated Care Coordinator Mountain

About the role

For our client, we are seeking a Dedicated Care Coordinator Mountain to join the team of a leader in the Pharmaceuticals & Biotech space. This role will own the coordination of patient cases across the access and reimbursement journey, ensuring patients and healthcare providers receive timely support and clear guidance. The position is focused on helping patients navigate coverage, benefits verification, copay assistance, and related logistical needs within a highly regulated pharmaceutical environment. You will work closely with patients, caregivers, and healthcare providers to resolve issues, maintain case accuracy, and support a smooth experience from intake through resolution.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Own and manage assigned patient cases throughout the patient journey
• Serve as the primary point of contact for patients and healthcare providers regarding access and reimbursement
• Educate patients and caregivers on coverage options and reimbursement processes
• Conduct benefits investigation and verification
• Schedule and coordinate patient appointments with healthcare providers
• Administer copay assistance and interim care program requirements
• Conduct follow-up with patients to resolve financial and logistical questions

Qualifications

• B.S. or B.A. degree
• 8+ years of experience in pharmaceutical or related customer-facing roles
• Minimum 6 months of experience in access and reimbursement
• Proficiency in a CRM system for case management and documentation
• Ability to communicate directly with patients and healthcare providers
• Experience with benefit investigation and verification processes
• Knowledge of copay programs and specialty medications
• Ability to manage a high volume of patient cases effectively

Benefits

• Remote work flexibility, with options for field-based roles
• Comprehensive health benefits including medical, dental, and vision
• Paid leave including vacation, parental, and medical leave
• 401(k) plan with employer matching and retirement saving contributions
• Inclusion in performance and long-term incentive programs

Pay

$162,900 – $271,500 annually