Care Coordinator (CORE)

About the Role

Coordinate care for youth and young adults enrolled in the CORE program who are experiencing their first episode of psychosis. CORE (Coordinated Opportunities for Recovery and Empowerment) provides services under the Wraparound Milwaukee system of care, emphasizing individualized, strength-based, trauma-informed, community-based, and culturally intelligent care.

Responsibilities

• Coordinate care for 15 youth and young adults experiencing their first episode of psychosis.
• Assemble a Youth Team within two weeks of enrollment by interviewing the youth, young adult, and their family to develop a comprehensive support team.
• Coordinate and facilitate Youth Team meetings to develop and update individualized Plans of Care, including a 24-hour Crisis Plan.
• Monitor the provision and quality of services through the Youth Team and act as a liaison for new services/resources.
• Seek community resources and modify the Service Authorization Request (SAR) as needed.
• Provide or arrange transportation for youth/young adults to appointments.
• Provide or secure support and crisis/emergency services through face-to-face or phone contact.
• Complete necessary paperwork (e.g., court letters, SARs, referrals, progress notes) in a strength-based manner.
• Collaborate with individuals involved in the youth and family’s life to coordinate care.
• Keep Wraparound Milwaukee informed of emergencies or critical incidents.
• Attend CORE staffing and clinical consultations with Wraparound Milwaukee staff.
• Participate in in-services, staffing, and meetings; assist with co-worker coverage as needed.

Qualifications

• Bachelor’s degree in a relevant area of education or human services.
• Minimum of one year of continued experience providing mental health services.
• Complete 20-40 hours of CCS training (DHS 36) and 42 hours of Wraparound philosophy and policies training within 6 months of hire.
• Working knowledge of computer applications (Windows, Microsoft Word, Excel).
• Ability to display cultural competence and respond respectfully to diverse individuals.
• Knowledge and skills to work with children, young adults, and families.
• No disqualifying convictions or license revocations for a caregiver background check.
• Valid driver’s license, automobile, and sufficient insurance to meet agency requirements.
• Pass criminal background check, drug test, and driver’s license check.

Skills

• Working knowledge of positive youth/young adult development.
• Patience and understanding of challenging life needs.
• Knowledge of mental health and co-occurring needs.
• Ability to interact calmly and professionally in crisis situations.
• Proficiency in Microsoft Word and Excel.
• Strong organizational and multitasking skills.
• Sensitivity towards cultural, ethnic, and life needs.

Personal Attributes

• Adhere to agency Code of Conduct and policies.
• Maintain professional and respectful relationships with staff, clients, and external partners.
• Demonstrate a strength-based, person-centered, and culturally intelligent approach.
• Embrace recovery and incorporate Peer Specialists into the team.

Working Conditions

Work is performed in a busy office environment and in the community, including families’ homes. Requires significant outreach, driving in urban neighborhoods, and flexible hours (evenings/weekends). Average 40 hours per week.

Location: Milwaukee

Department: Wraparound

FT/PT Status: Full Time