Dealer Relations Manager

What You Will Do

• Build high-level relationships throughout the entire dealership.
• Demonstrate a clear comprehensive understanding of dealer partners' goals, pain points, markets, and competitors, as well as automotive business trends.
• Showcase excellent organizational, task, and detail-oriented skills.
• Work under pressure and maintain a strategic approach to achieve success for dealer partners.
• Provide the highest level of unwavering customer service through coaching, training, and consultation.
• Leverage practical experience, strong working knowledge of automotive dealership operations, and a comprehensive understanding of the company's software platform functionality.
• Manage day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in dealerships.
• Execute launch planning, manage product implementation, and deliver initial and ongoing training to meet the needs of dealers in their area through regular monthly performance visits.
• Act as the first point of contact for handling dealerships' issues and follow up on escalated cases.
• Bring best practice knowledge of the product into the client organization to support the company's value proposition to dealerships and teammates on the regional team.
• Ensure that product changes, new features, and releases are communicated and implemented in a timely manner to accounts.
• Work as part of a larger team reporting to a Director of Dealer Relations, responsible for the retention of 20+ accounts.

Ideal Candidate

• Local to the Nashville Market.
• Practical experience, comprehensive understanding, and strong working knowledge of how an automotive dealership operates.
• Ability to travel as needed within and out of the defined territory.
• Strive to meet or exceed expectations in all aspects of the role, from servicing partners to collaborating with the team and dealerships.
• In-depth understanding of the company's software platform functionality, related services, and technical functionality.
• Proactive solicitation of feedback, asking clarifying questions, and resolving issues in a non-confrontational manner.
• Ability to perform as part of a larger team and work independently to schedule and prioritize work.
• Regularly assesses own performance and adapts work to achieve better results.

Qualifications

• Bachelor’s degree in Business, Management, Marketing, or a related field.
• 3-5 years professional experience working in sales, marketing, or customer service in a luxury automotive retail environment.
• Significant experience working with CRM tools and ease with technology.
• Think quickly on your feet and handle ambiguity.
• Communicate well both orally and in writing and demonstrate business and financial acumen in daily work.
• Establish rapport and develop meaningful relationships with clients.
• Negotiate effectively, finding the win-win solution to problems.
• Must believe in what you do and feel a vested interest in the company's success.

Pay

• The anticipated base salary range for this position is $90K to $100K.
• The final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role.
• This role is eligible for an annual incentive plan.
• This role is eligible to receive additional S&P Global benefits.