Dealer Relationship Manager

Position Summary

Responsible for managing an assigned territory, comprised of Stellantis (STLA) OEM automobile dealerships, to achieve the desired product penetration of indirect auto finance retail installment and lease contracts, commercial fleet accounts and floor plan opportunities in-line with corporate objectives.

Responsibilities

• Serve as the primary point of contact for all dealership relationships, including retail finance, leasing, floor plan, and fleet lead generation
• Deliver training to dealership staff to increase application and contract volume with SFS
• Conduct sessions on SFS credit guidelines to help sales and finance managers optimize approvals and funding
• Build and maintain strong working relationships with existing and new dealership personnel
• Collaborate closely with credit and funding departments to address contract issues and support funding efficiency
• Maintain thorough documentation including call reports, itineraries, mileage logs, and submit timely expense reports
• Participate in weekly sales calls and other required meetings to share updates and align with regional goals
• Handle and protect sensitive consumer information (e.g., SSNs, DOBs) in accordance with data privacy standards

Qualifications & Competencies

• Minimum of 2 years of experience as an underwriter for retail, small business, lease, or commercial lending, or as a Dealer Relationship Manager for a captive, bank, or finance company in the automotive indirect lending industry
• Completion of the Dealer Centered Selling Certification program is required upon hire for the Dealer Relationship Manager role
• High School Diploma, GED or equivalent
• Functional knowledge of retail automotive operations, including sales finance and dealership management
• Proven ability to review and analyze credit within a lending environment
• Demonstrated capability to develop and maintain effective business relationships
• Strong communication and interpersonal skills
• Comprehensive understanding of sales principles and best practices
• Skilled in analyzing data and market trends to support strategic decision-making

Additional

• Overtime required on an as needed basis
• Travel 25-50% as required on an as needed basis

Work Environment

Employees are required to work remotely from a corporation or home office as well as manage a field presence to maintain a larger number of dealership prospects and the existing customer base. Employees may be required to conduct overnight travel to meet the demands of their dealer base. Employees will be required to report to a Regional Sales Manager, in a collaborative manner, to keep them abreast of all developments within the market.

Work Schedule

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 25-60% of the time.

Equal Opportunity Employer

Stellantis Financial Services, Inc. is an equal opportunity employer and is committed to providing its employees with an environment that is free of harassment, discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status.