Dealer Relations Manager

What You Will Do

• Possess superior communication skills to build high-level relationships throughout the entire dealership.
• Demonstrate a clear comprehensive understanding of dealer partners' goals, pain points, markets, and competitors, as well as automotive business trends.
• Be highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure.
• Provide the highest level of unwavering customer service through coaching, training, and consultation.
• Have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day.
• Travel as needed within and out of your defined territory.
• Strive to meet or exceed expectations in all aspects of your role, from servicing partners to proactively contributing and collaborating with the team and dealerships.
• Possess an in-depth understanding of the company's software platform functionality, related services, and technical functionality.
• Leverage this knowledge to strategically implement processes and work with executive management, floor management, and other various departments within the dealership on appropriate usage.
• Manage day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships.
• Execute launch planning, manage the product implementation, and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team.
• Serve as the first point of contact for handling dealerships' issues and follow up on those that have been escalated.
• Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team.
• Ensure that product changes, new features, and releases are communicated and implemented in a timely manner to their accounts.

Who You Are

• Bachelor’s degree in Business, Management, Marketing, or a related field.
• 3-5 years professional experience working in sales, marketing, or customer service in a luxury automotive retail environment.
• Significant experience working with CRM tools and are at ease with technology.
• Think quickly on your feet and handle ambiguity.
• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.
• Know how to establish rapport and develop meaningful relationships with your clients.
• Negotiate effectively, finding the win-win solution to problems.
• Proactively solicit feedback, ask clarifying questions, and resolve issues in a non-confrontational way.
• Able to perform as part of a larger team and work independently to schedule and prioritize your work.
• Regularly assess your own performance and adapt your work to achieve better results.
• Must believe in what you do and feel a vested interest in the company’s success.