Dealer Operations Specialist

Job Description

At MSX you’ll be working with dealerships to grow fixed operations profitability and increase customer retention, through exceptional experience. As a Dealership Operations Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers.

Make a Difference
As Dealership Operations Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase efficiency, maximize parts inventory, achieve sales objectives and resolve warranty issues.

Qualifications

• Confident and skilled communicator. Ability to establish rapport with others by initiating and leading conversations to make others feel comfortable. An active listener with exceptional verbal and written communication skills.
• Experience in delivering data-driven presentations to all levels of dealership management.
• Previous customer service experience. Creative in problem resolution and demonstrates the ability to think “out of the box,” making it a priority to solve customer issues.
• Analytical mindset. Understanding of metrics and reports and the story they tell.
• Natural teaching approach—always looking for ways to make things better.
• Friendly and positive attitude with customers and co-workers.
• Ability to multi-task in a busy environment. Able to work independently and with other team members.
• Technology savvy. Ability to leverage technology to have purposeful and productive remote meetings.
• Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams).
• Passion to make a difference and succeed.

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.