Retail Operations Specialist

Primary Purpose

Support the Retail Operations team as it relates to store labor and staffing, reporting, store supply procurement and other ad-hoc workstreams.

• Own various weekly reports for stores, field leaders and corporate partners around payroll and labor usage.
  • Weekly Field Payroll Reports
  • Weekly MTD recap for NA Corporate Teams
  • Weekly recaps on Payroll Testing initiatives
• Use findings from reporting to craft and implement strategic decisions related to labor modeling and staffing decisions.
• Maintain a tracking tool for store labor planning.
• Create ad-hoc reports as needed, tailoring format and content based on audience.
• Manage monthly bonus program payouts and reporting.
• Create and maintain policy and procedure documents for stores and field leaders.
• Serve as primary point of contact between store teams and supply vendors – facilitating escalations and troubleshooting to ensure timely resolutions.
• Manage PO creation and invoice processing for all store supply categories, and other areas of the business as needed.

Requirements

• Excellent communication skills, both verbal and written, with excellent interpersonal skills.
• Ability to work cross functionally.
• Ability to prioritize workload and multi-task.
• Strong understanding of all windows based office programs (Excel, Outlook, Word, PowerPoint).
• Must be highly proficient in Excel with a strong understanding of all windows-based office programs.

Preferred Qualifications

• Minimum 2+ years’ experience in luxury goods or a comparable retail environment with a focus on Retail Operations, Retail Payroll, Scheduling and Labor Modeling.
• An equivalent combination of education and relevant experience.

Competencies

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance