Store Operations Specialist

Responsibilities

• Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
• Implement department-wide quality control measures
• Recommend new procedures for increasing the efficiency of day-to-day operations
• Maintain communication with the Store Operations team, Field leadership and store teams to ensure adherence to protocols across key touchpoints
• Aid the Store Operations manager in developing, planning, and coordinating operational activities
• Create procedures and protocols to improve store operations
• Cook up training sessions, Monthly conference calls and Meetings
• Partner with District Managers to support Onboarding and training of Store Managers to ensure they adhere to standard operating procedures
• Ongoing communication with store team members and Store Operations Team
• Other projects/duties as required

Qualifications

• Two or more years of experience in store operations or a similar role
• Proficiency with Microsoft Office, Excel and other productivity applications and platforms
• Proven organizational skills, including time management
• Project management experience
• Strong analytical and problem-solving skills
• Self-sufficiency and an ability to work with minimal supervision
• Strong verbal and written communication skills
• Attention to detail
• Knowledge of store operations and customer service standards
• Excellent leadership, communication, and organizational skills